Cosmopolitan Cleaning

Colorado Springs, CO

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About this pro

How does your business stand out?

"Best for Commercial Cleaning 2015" "Official Cleaning Company for Colorado Springs" "We Specialize in cleaning Commercial Buildings to include offices, warehouses, call centers, conference rooms, restaurants, churches, dispatch, medical facilities, and car dealerships." We use organic ingredients in our cleaning solutions that naturally possess anti-bacterial, anti-fungal, and anti-microbial agents. We have heard consumers say over time, their cleaners do a less than superior job and do less each visit. We guarantee our work and your building will only become cleaner with time. We promise 100% every time and make our clients' concerns top priority.

What do you enjoy about the work you do?

Cosmopolitan Cleaning enjoys the praise we receive. There is nothing more rewarding than learning our style is the right way for our clients! We are continuously researching and discovering alternative cleaning solutions that are eco and earth friendly. Many of our clients have pets. Certain cleaning agents are too harsh and could harm your furry and non furry family members.
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Location

Colorado Springs, CO 80916

Years in business

5

Number of employees

6

Times hired on Thumbtack

42

Reviews

22 Reviews
  • Tracey R. Oct 19, 2016
    Commercial Cleaning
    Verified Review
    Excellent Service
    5 out of 5 - they have been great. So far they are very dependable and Jaime has excellent customer service. She and I are working to make sure our school is clean; Jaime is working hard to listen and implement.
    Cosmo S. Oct 19, 2016

    Tracey, a sincere thanks for taking time out of your busy schedule to leave a review. We appreciate you and your support!

  • Melissa H. Jul 20, 2016
    Office Cleaning (Recurring)
    Verified Review
    Cosmopolitan Cleaning has made a huge difference in the appearance of our office! We are super happy with the job they are doing!!
    Cosmo S. Jul 20, 2016

    Melissa, thank you for taking the time to leave us a review. We are happy to improve the cleanliness of your work space. We appreciate your confidence in us.

  • Karissa S. Apr 26, 2016
    Office Cleaning (Recurring)
    Verified Review
    Extremely professional and thorough.
    Cosmo S. Apr 30, 2016

    Karissa, Thank you for taking the time to leave a review. We appreciate you entrusting us with your building and cleaning needs. Thank you for your business!

  • Susie J. Feb 1, 2016
    Jaime and her cleaning crew were amazing! I was putting a property on the Airbnb.com rental market so it had to be pristine and I'm not a very thorough cleaner. They came when they said they would, did an incredible deep cleaning for an appropriate price, and were cheerful and energetic. You can't find a professional crew that's any better. I trust them so much that they have a key to my house for future cleaning. I was extremely pleased with their work.
    Cosmo S. Feb 16, 2016

    Thank you, Susie! It's such a pleasure doing business with you! We appreciate you and your review. It's praise that keeps us coming back for more. :)

  • Linda F. Jan 9, 2016
    Commercial Cleaning
    Verified Review
    We hired Cosmopolitan Cleaning because of their professionalism and preparation. Jaime had obviously done her homework and came prepared with proof of insurance and information on their personnel. One less thing I had to worry about. I fully trust their work will be done without any oversite by me.
    Cosmo S. Jan 9, 2016

    Linda, thank you so much for your review. We take security and the safety of our clients seriously. You're in the right hands with Cosmopolitan Cleaning. Thank you for trusting us to be your preferred cleaning company!

  • Keeley H. Jan 7, 2016
    Office Cleaning (Recurring)
    Verified Review
    Cosmo S. Jan 9, 2016

    Keeley, thank you for taking the time to write a review. We value our clients and their feedback. Thank you for making Cosmopolitan Cleaning your preferred cleaning service!

  • Dana W. Sep 9, 2015
    House Cleaning
    Verified Review
    This morning I woke up after our first cleaning and the sun was shining in my house. I was standing in my kitchen and holy cow my kitchen was sparkling. I'm so happy with the service. It made my day this morning. Thank you so much for the care you took in our home. We couldn't have asked for more. Plus my sister loved the cleaners, which is always great. Looking forward to next time!
    Cosmo S. Sep 9, 2015

    Dana, our team was happy to oblige all your requests for your beautiful home! It was such a pleasure meeting you and your entire family to include the fur babies. I look forward to being your preferred cleaning service!

  • Roy W. Aug 19, 2015
    House Cleaning
    Verified Review
    On time, polite, responsive, diligent, competent. Wife and I have been down for a month and we feel we now have a clean home again
    Cosmo S. Aug 20, 2015

    Roy, thank you very much for your positive review! I'll be sure and pass this on to the team. We're happy to oblige so you and your wife may recover. See you in two weeks!

  • Karen Z. Aug 2, 2015
    House Cleaning
    Verified Review
    Great communication! Prompt. Excellent job. Excited to see how it goes as a recurring cleaning.
    Cosmo S. Aug 12, 2015

    Karen, thank you for taking the time to leave a review. We appreciate your trust and confidence. We'll see you soon!

  • Julia A. Jul 3, 2015
    House Cleaning
    Verified Review
    Cosmo S. Jul 14, 2015

    Julia, thank you for taking the time to review. We appreciate your business. Thank you for trusting us with your cleaning needs!

  • Mary K. Jun 24, 2015
    House Cleaning
    Verified Review
    Had our first cleaning and everything went well and looks good.
    Cosmo S. Jun 25, 2015

    Mark, it was such a pleasure meeting you and Phil. Thank you for putting your trust in Cosmopolitan Cleaning. We look forward to being your choice cleaner for many years. Thank you so much for taking time to leave a review.

  • Monica G. Jun 21, 2015
    House Cleaning (One Time)
    Verified Review
    We hired them to do a deep clean on our 2500 sq ft rental house. They were very thorough from top to bottom. Jamie and her team wete very detail oriented from the minute she walked in the door. They cleaned every nook and cranny. The house looks great and an added bonus they use all natural products and essential oils so it smells great too. We will use them again without a doubt.
    Cosmo S. Jun 25, 2015

    Monica, thank you for taking the time to leave us a review. Our team members take pride in their work and we don't stop until every surface has been cleaned. We always love to hear feedback on our cleaning solutions to ensure our clients always feel safe. Thanks, again!

  • Amy M. Jun 1, 2015
    Commercial Cleaning
    Verified Review
    We have hired Jaime to take care one of our clients in the area. All I can say is I wish all companies were like Jaime and Cosmopolitan Cleaning. She has made sure she has everything in order to make this client happy.
    Cosmo S. Jun 1, 2015

    Amy, thank you for your kind words! We are very excited about this opportunity!

  • Sarah S. Mar 19, 2015
    Commercial Cleaning
    Verified Review
    Awesome!
    Cosmo S. Apr 27, 2015

    Thank you, Sarah. It's a pleasure doing business with you!

  • Carol S. Feb 24, 2015
    House Cleaning
    Verified Review
  • Johnny W. Jan 2, 2015
    House Cleaning (One Time)
    Verified Review
    I called cosmopolitan cleaners for a move out cleaning. Here are a list of issues that arose from such a decision. 1. I inquired about utilizing a credit card as payment, upon arrival they informed me that they could not utilize a credit card and cash was their only option. 2. They were scheduled to show up at 9 am. Instead they arrived at 915 and we did a walk through, yet at then end of the day they charged me as if they started work at 9. 3. I was fine with paying them $50 per hour, and their initial assessment was they would be complete with the house in 4 hours. Unfortunately at 3 hours into they service called me to notify me they were only half way done and projected it would take three more hours. I stopped them at hour four. In that timeframe they were able to complete the following with their 4 person team: cleaned the refrigerator, cleaned the fans, cleaned the two upstairs bathrooms. And that was it ? This house was in good condition and I only needed the cleaning because I was moving. Their service was insulting and highly unprofessional. This 1900 sq ft house could have been cleaned by a tei person team in under three hours. Stay away from this company. There are many other reputable companies in this area who will not take advantage of you.
    Cosmo S. Jan 2, 2015

    Johnny, I am sorry you are dissatisfied with your service, however, I arrived at 0858 to do your walk through and two of my team members arrived right at 0900. I did not say we would be finished in 4 hours. I have before and after pictures of your house. There was orange scum caked on your cabinets in your upstairs bathroom, your master bedroom shower walls and the floor of your shower was black when we arrived and white when we left. I called my 4th team member at 1130 asking her to come help. She arrived approximately 1215 and at 1237 you told us to stop at 1400, so I sent her home immediately. The walls had black marks running down them in every room, the floors under the kitchen appliances seemed to not have been moved and cleaned since you moved in. You paid less than $16 an hour per person. Your house was extremely filthy. This is what we accomplished: Master bathroom CLEANED thoroughly-all black was removed, all scum removed, and cleaned. The other spare bedroom upstairs was also black and that was cleaned to white. We cleaned ceiling fixtures, window tracks (which were caked with black gunk), baseboards, walls, and vacuumed. This took 2 people while our 3rd team member was downstairs cleaning underneath the refrigerator, inside the refrigerator, the inside of the stove which had thick, black, caked on stains on every side of the oven, kitchen cabinets-inside and out-kitchen countertops, sink, dishwasher-inside and out, dusting, vacuuming, and mopping. We weren't able to get to one bathroom, baseboards, and the walls on the lower level. A move out clean requires deep cleaning. The tools I had to use on your house involved scrapers that painters have to use to get the gunk up, and A LOT of elbow grease. I am a disabled Veteran and I tore my body up cleaning your house. The reason we did not accept checks or credit cards because it was on a Sunday and our company has been stolen from many times from clients who require a deep clean on the weekends, and the check doesn't clear, or they dispute the credit card charge to get their money back. I was protecting our company. We are Bonded, Insured, and a BBB Accredited business. We even agreed to come in on Sunday because you needed it. We charged less because you were military and seemed to be in a crunch. Please don't make devalue the treatment you received from my team. You can't expect not to clean your house for years and then expect it to be sparkling clean in just 4 hours. It was a DEEP clean. If you only wanted us to touch the surfaces, we could have done that. I have before and after pictures if you would like to see what your house looked like and what my team and I were up against. Thank you.

  • Jessica J. Dec 9, 2014
    House Cleaning (One Time)
    Verified Review
    Jamie was prompt and very pleasant to talk to. Very easy to set up a comprehensive cleaning schedule. She and I clicked with our similar senses of humor and she enjoyed meeting the resident fur-beasts (I have three cats). I came home that evening to a house that smelled great and literally gleamed. My townhouse is now cleaner than when I moved in 2 years ago!
    Cosmo S. Dec 18, 2014

    Thank you, Jessica. One of our goals is to make certain our clients are comfortable with us being in their home. We always love meeting the family members! :)

  • Ken F. Oct 20, 2014
    House Cleaning (One Time)
    Verified Review
    Could not be happier.
    Cosmo S. Oct 20, 2014

    Thank you, Ken. It was such a pleasure meeting you and your family.

  • Steve R. Oct 6, 2014
    Commercial Cleaning
    Verified Review
    Jaime was very easy to coordinate the work that we needed to be done. We hired her for our hotel room cleanings and she sent two women who both did a superb job daily for us.
    Cosmo S. Oct 6, 2014

    We appreciate the wonderful opportunity! Thank you for taking the time to leave a review! :)

  • Kim G. Jun 29, 2013
    House Cleaning (One Time)
    Verified Review
    Great service - they were flexible about scheduling with me, working around the times that I needed, the prices are very reasonable, and they did a great job! Plus, my home wasn't filled with junk cleaners, but natural stuff!
    Cosmo S. Jul 5, 2013

    Thank you for your feedback! We're so glad we were able to fulfill all of your expectations. EB Scott, Owner

  • Debbie T. Jun 16, 2013
    House Cleaning (One Time)
    Verified Review
    Entire process went fantastic from quick response to provide a quote and dialog about services, etc. The 3 people who did the cleaning were very pleasant and appeared to enjoy their work. They did a thorough job and asked for critiques of areas. When there were things that I felt needed more attention, they cleaned them without a grumble. I would highly recommend them and will use them myself in the future.
    Cosmo S. Jun 16, 2013

    As the owner of the company, I'm happy to hear all staff members made this experience a great one for you! Thank you kindly for your review and we appreciate you! We look forward to doing business with you in the future! EB Scott, Owner

  • Tonya V. May 16, 2013
    House Cleaning (One Time)
    Verified Review
    I am an extremely picky, Type-A person so I knew finding someone to clean my house up to my standards was going to be a huge task, if not altogether impossible! From the very first, Jamie was consistent, be it a phone call, follow-up text or a visit to my home, she always did what she said she'd do. When we first met, Jamie sat down with me and had a lengthy conversation about what I wanted from a cleaning company. We had a few minor issues with my first appointment, so Jamie quickly put me back on the books and worked Sandy into my schedule at no charge! Sandy came early, listened to all my requests (remember the Type-A comment?!) and went to work. When I came home, the house was immaculate! She was even able to complete the extra things that I didn't know she would have time for. I am a very satisfied customer and would highly recommend Cosmopolitan Cleaning to anyone looking for a great cleaning service!
    Cosmo S. Jun 16, 2013

    Tonya, thank you for your review. We were happy to oblige all your requests from start to finish. Thank you for allowing us to make things right and move forward biweekly with your cleanings. We appreciate you!! Cosmopolitan Cleaning

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
We base prices on scope of work, square footage, and type of flooring. Our costs are fair and reasonable. We have two cleaning packages: Basic and Gold cleaning bundles. Please visit our website to see a brief description of each: Basic and Gold Cleaning Package.
What is your typical process for working with a new customer?
Learning a potential new client's initial request consists of basic questions: Type of building, square footage, what types of services, and how many days a week. Once meeting my point of contact, I listen to what the client is saying to ensure I understand their needs; and repeat it back to them so I know we're both on the same page. I will ask questions so I may address all the potential concerns, i.e., are we responsible for recycling. Once our initial walk through has been completed, I complete the preliminary quote and add all the specifics unique to your building and requirements. I then submit the bid within hours; and hopefully, we hear back from you!
What education and/or training do you have that relates to your work?
The staff at Cosmopolitan Cleaning are both professionally trained and college educated. Earning a Master's Degree in Business with an emphasis on Supply Chain Management, the Veteran Operator of Cosmopolitan Cleaning, is a Subject Matter Expert on the psychology behind both cleaning and operations. The owner and operator have over 20 years experience in customer service and quality assurance measures.
How did you get started doing this type of work?
I left home and joined the military at 18 years old. The methods I learned in the Air Force as a Logistician gave me the foundation to grow. In the past 20 years, I have learned more about the psychology behind cleaning and have applied my experience in the private sector.
What types of customers have you worked with?
We specialize in cleaning commercial buildings to include offices, call centers, medical facilities, churches, car dealerships, restaurants, and more. Each building is unique and require a detailed quote. We customize each quote to fit our clients' needs. *Veteran Operated *A+ BBB Accredited Business *Eco Friendly *Full Insurance Coverage *Trained Professionals *Quality Assurance
Describe a recent project you are fond of. How long did it take?
The most recent project I'm proud of is my team! After each training session, I can see the motivation in our Team Members. They are learning how to conduct their Quality Checks more efficiently and taking ownership of their tasks. Our team wants to do well! They strive for perfection every time, every visit to make certain our clients' expectations are not only met, but exceeded.
What advice would you give a customer looking to hire a provider in your area of work?
Conduct your due diligence. Is the service provider bonded, insured, and carries worker's compensation? Read reviews from multiple sites. We have high expectations so when you're looking to hire a commercial cleaning company, Cosmopolitan Cleaning possesses all these qualities and more.
What questions should customers think through before talking to professionals about their project?
"Do I want quality service which may come at a higher price; or do I want the cheapest rate possible and sacrifice quality service?" "What is my budget? What am I willing to pay?" "What types of janitorial services does our business truly need in order to run more efficiently?" "How often does our building need service?" (This will help determine your budget and how often you are looking for cleaning, i.e., one day a week or two days a week. Another factor to consider to save on costs is to allow Cosmopolitan Cleaning to rotate tasks) "Am I willing to give security codes/keys to the cleaning service or do we want them to clean during the day?" "Do I have a day and time preference?" Have a list of questions and concerns ready for the the professionals at Cosmopolitan Cleaning and we will personally address each one.