FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I offer Transparent and upfront pricing - I *very* rarely increase my prices from the initial quote, but it's a two-way street. In the handful of instances where the price increased, it was due to the customer adding significantly to the scope of the project between the first picture and the final price. In one instance, the customer sent a photo of six bags of household trash and two interior doors. When I arrived on-site, the pile now consisted of 17 bags of trash, three interior doors, an old toilet, and two dressers. I politely advised that I would honor the original quote for the original scope, and that I would discount my usual prices if the customer wanted the increased scope to be mitigated. In a separate instance, the quote entailed hauling away "empty boxes and an old freezer." I arrived on-site and the boxes were full of old documents and books, and the freezer was completely full of rotting food. I advised that the price would be increased commensurately for the increased labor and weight to dispose. "Transparent pricing" means that conversation goes both ways, and that trust is mutual. I'm not one to nickel-and-dime my customers if the scope increases slightly - in fact, I would expect that a trash guy showing up would make you realize that you have an extra stack of old cardboard, or maybe some trash bags that didn't make the cut with your last trash pickup. A simple "can I just include this additional box of trash?" willl almost always yield a smile and a nod! I pride myself on being a very reasonable fee for a great service and a lot of value ... something that's increasingly rare in this economy.
- What is your typical process for working with a new customer?
First, I would advise that you to reach out directly. You can use Google / Yelp / Angi / Thumbtack to look me up and reach out via the app, but the best way (and the way to keep prices low!) is to just reach out. 1. I will always first ask for photos (best) or a bullet point list of items you need picked up or handled. 2. I'll communicate my price to you. 3. If agreeable to you, we arrange a date and time - sooner is always better for scheduling availability, but I have had customers arrange for pickups on their moving date several months in advance. 4. If I'm later than 30 minutes from our scheduled time, you get an automatic 10% off the quoted price. Over hundreds of deliveries, the latest I've ever been was 14 minutes, and that was due to a flat tire.
- What education and/or training do you have that relates to your work?
My family has been blue-collar tradesmen for generations. I grew up working in general contracting, and worked my way through high school and college in a cabinet shop. This has taught me the work ethic to get jobs done quickly, and the know-how for operating this business as a one man operation, where most competitors require two man crews to operate. This helps keep my prices low!