What should the customer know about your pricing (e.g., discounts, fees)?
Not complicated at all. In our pricing we kept the current economic climate in mind when developing our menu. What I have done was to make a base service price for services and then have the option for clients to add on services that may meet their budget. I also offer a "try me" service. This suits a great deal of my clients young and mature, so they can get an idea what the service is about.
The Studio also offers the loyality card where a client may choose any service the spa offers after so many service visits from one of the departments. There is a Loyality Spa Menu just for these clients as appreciation for their business.
What education and/or training do you have that relates to your work?
I get on training classes at least once a week. I believe you are as good as what you learned. I enjoy researching and so I hunt out questions and answers to those who provide education in my field. On a yearly basis I can fill up a two-page resume on courses alone. I have a nickname because of my appetite for education its "Johnny 5".
How did you get started doing this type of work?
At the age of 22 I found my interest in beauty had not waned from my childhood concepts. I had my own issues with skin challenges and found that entering into this career was not only satisfying to me but educated me about why I had skin issues and how I was going to address them.
What types of customers have you worked with?
I am proficient in both skincare and nails. One of my expertises is in special Make-up applications, as I have had to hide skin anomalies and tattoos for brides a number of times. I have had to seek out special cosmetics used in the theatricals and those special cosmetics for burn victims to perfect a clients special day make over.
Also I have special procedures for at risk clients who want to have their nails beautified however they are not able to visit a salon or spa environment. They can with Kateri Kay because of the specialized treatments and procedures that are offered at Zan Balance Aesthetic Studio.
Describe a recent project you are fond of. How long did it take?
Whilst living in England I have had the unique position of co-authoring the national syllabus for Health and Beauty for the OCN (Open College Network), which is a viable diploma for all of the United Kingdom, and I currently write a Skincare Newsletter and webonair for a Skincare Manufacturer in the United States.
What advice would you give a customer looking to hire a provider in your area of work?
How current is the service providers education and certification. Am I comfortable with this person. Ask them questions about the service they are wanting to undertake. Do some homework before hand so you would know what to expect and if the current service has options to getting the results you are seeking. What skincare line they are using and why they use it.
What questions should customers think through before talking to professionals about their project?
I hope potential clients visit and utilize the website to answer any queries they may have. In these economical times, I can assure them they do not have to give up quality treatments and service because they may be on a budget. I run monthly specials to accomdate most with a range of services. I am also a very exclusive Aesthetician with specialized training and experience.