Q. Describe the most common types of jobs you do for your clients.
A. I am proficient in both skincare and nails. One of my expertises is in special Make-up applications, as I have had to hide skin anomalies and tattoos for brides a number of times. I have had to seek out special cosmetics used in the theatricals and those special cosmetics for burn victims to perfect a client’s special day make over.
Also I have special procedures for at risk clients who want to have their nails beautified however they are not able to visit a salon or spa environment. They can with Kateri Kay because of the specialized treatments and procedures that are offered at Zan Balance Aesthetic Studio.
Q. What advice do you have for a customer looking to hire a provider like you?
A. How current is the service providers education and certification. Am I comfortable with this person. Ask them questions about the service they are wanting to undertake. Do some homework before hand so you would know what to expect and if the current service has options to getting the results you are seeking. What skincare line they are using and why they use it.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. I would want to know the standard of precautions and hygiene level my service entails. I would want to know if the person providing me with the service is up to date on protcols. I would want to feel comfortable with the person and be able to work with them towards my goals.
Q. What questions should a consumer ask to hire the right service professional?
A. I would want to know how many years have they been providing the service and the standard of education they have received in conjuction with the service. What is the protocol for the hygiene of the particular service and do they have a current license to provide the service. Never feel shy about asking to see credentials after all its your skin or nails that you are going to be getting the service on.
Q. What important information should buyers have thought through before seeking you out?
A. What is the main goal the client which to achieve after the service and how much more of the service before they see results.
Q. Why does your work stand out from others who do what you do?
A. I've been in the Aesthetic's industry for about 30 years and I believe in order to be on the current technology in skincare you must educate yourself as often as possible.
I was trained in Advance Spa in the United Kingdom right in the heart of Bath Spa which is located in South West England. I resided in England for 11 years and focused on elevating my already existing training from the states to the true essence of Spa. It is a totally different experience then what you will find in the Springs.
Q. What do you like most about your job?
A. I love people and I especially enjoy when I can resolve a challenge in skincare or in nail services that bring the client satisfaction and a commitment to a healthier lifestyle.
Q. What questions do customers most commonly ask you? What's your answer?
A. Client's ask me how long have I been practicing and where do I come from. I have been an educator and a service provider for many years, but most importantly I strive to perfect my services for my clients by providing them with current information in regards to their skin or nails.
Q. Do you have a favorite story from your work?
A. My favorite Story is when a client who wanted to have a special make-up occassion was pressed for time for her daughter's wedding. She had some difficulities in choosing the right shades and cosmetic enhancements for her features. I did the "Picture Perfect" cosmetic applications for the big day and she was so happy of her make over she almost started to cry. Her two daughters told her how stunning she looked and she was radiant. I seen the photos some time after the wedding and I have to agree she was gorgeous.
Q. What do you wish customers knew about you or your profession?
A. I hope potential clients visit and utilize the website to answer any queries they may have. In these economical times, I can assure them they do not have to give up quality treatments and service because they may be on a budget. I run monthly specials to accomdate most with a range of services. I am also a very exclusive Aesthetician with specialized training and experience.
Q. How did you decide to get in your line of work?
A. At the age of 22 I found my interest in beauty had not waned from my childhood concepts. I had my own issues with skin challenges and found that entering into this career was not only satisfying to me but educated me about why I had skin issues and how I was going to address them.
Q. Tell us about a recent job you did that you are particularly proud of.
A. Whilst living in England I have had the unique position of co-authoring the national syllabus for Health and Beauty for the OCN (Open College Network), which is a viable diploma for all of the United Kingdom, and I currently write a Skincare Newsletter and webonair for a Skincare Manufacturer in the United States.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. I get on training classes at least once a week. I believe you are as good as what you learned. I enjoy researching and so I hunt out questions and answers to those who provide education in my field. On a yearly basis I can fill up a two-page resume on courses alone. I have a nickname because of my appetite for education its "Johnny 5".
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. With skincare Esthetician's having been thinning the skin through peels for the last 20 years, the current technology is ‘nutricosmeceuticals’ for thickening the skin and eradicating inflammation which are what wrinkles are composed of. Seldom estheticians have grasped this current science nor is the professional asking the right question when selecting in house skincare lines; what is the delivery system of this product?
Q. Describe your most recent project, what it involved, how much it cost, and how long it took.
A. My most recent project was to move my spa from commercial industry to home base where I can accomodate clients with a more flexable price range and alot more quieter then the commercial studios found everywhere in the Springs. I also found that I can incorporate fresh Spa drinks from our Juice Bar whilst the client enjoys her visit/service. This works out well for client and myself even in very bad weather conditions because I am a at home base spa.
Q. If you have a complicated pricing system for your service, please give all the details here.
A. Not complicated at all. In our pricing we kept the current economic climate in mind when developing our menu. What I have done was to make a base service price for services and then have the option for clients to add on services that may meet their budget. I also offer a "try me" service. This suits a great deal of my clients young and mature, so they can get an idea what the service is about.
The Studio also offers the loyality card where a client may choose any service the spa offers after so many service visits from one of the departments. There is a Loyality Spa Menu just for these clients as appreciation for their business.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. If I were in the United Kingdom it actually pays well because your handed a paycheck wheter you had a customer or not and the training is also paid for by your employer. Here in the United States its tough, the competition is hard. Your wearing the mulit faceted hat so you have to know how to sell yourself and your skills. You are responsible for getting and keeping your clients. Your also responsible for your own education, tools, and insurance coverage. It's a tough industry but a beautiful one to be in.
Q. What is your greatest strength?
A. My greatest strength is my people skills and experiences. I love helping people and it shows everytime I meet new clients. They can trust what I suggest and if I am confronted with a question I have not addressed before I will research it to give the client the exact information she may require to help her make a decission on services or purchases. My experiences having lived outside the States also puts me at an advantage because I had the unique opportunity to taste a different side of Spa in other countries.
Q. What are you currently working on improving?
A. I am currently working on improving the Pedicure Station. My pedicure station was soaking one before but after taking Advance courses I am now capable of offering to special requirement clients, pedicures that are safe, soakless, and appropriate. I have elevated the skincare line to that of clinical and those with advance delivery systems. I notice most skincare places located close to me are using skincare lines that are filler lead. This means irratation or alergic reactions for certain types of skin groups.