ThriveStar Restoration
About
Welcome to Thrivestar Restoration, where expertise meets excellence in water damage recovery. As your trusted partner, we bring over 15 years of dedicated service to the Greater Colorado Springs area. Specializing in comprehensive water damage restoration, we pride ourselves on being your go-to experts in mitigating and restoring spaces affected by unforeseen incidents.
Our seasoned team is committed to delivering top-tier results, ensuring your home's recovery is swift, efficient, and impeccable. From thorough assessments and strategic planning to the meticulous restoration process and finishing touches, we prioritize precision and quality in every step.
Services offered
Cleaning method
Steam cleaning
Property type
Apartment / condo
One-story house
Two-story house
Projects and media
9 photos
Projects and media
9 photos
Reviews
Very good 4.5
43 reviews
5
88%
4
0%
3
0%
2
0%
1
12%
Past Customer
Jun 16, 2021
•
From Google
I scheduled the completion of my bathroom remodel with Chris the owner. I sent him photos of what needed to be done. He then came out a week later and gave his hard estimate. We scheduled for the 14th of June. Monday. To begin the job. Leading up to the start of the job he gave me the dates of when I could get my plumber and electrician out. Come Monday no one shows up. No one answers their phone. No response to my emails. Completely left me and my job high and dry. I now have to cancel my electrician and plumber from coming out on the scheduled days. Its now Wednesday and I still have heard nothing from Thrivestar. Contractors in Colorado have been by FAR the worst experience. Theyre all unprofessional just like this company. 10 out 10 do not recommend. Dont waste your time.
ThriveStar Restoration's reply
The estimate clearly states that a deposit and signed contract are required prior to scheduling of work. There was no signed contract and no down payment received. Therefore, this project never got on the schedule.
We are sorry thst you misunderstood the communications about availability and assumed you were on the schedule.
Our team has been out of the office this week which explains why your communications were missed.
We are sorry for the confusion.
Past Customer
May 30, 2023
•
From Google
Edit reply to Owner: It's an anonymous name because this is the account I set up for YouTube like 15 years ago, but this is Erin Thompson and my first review that I stand behind 100%. I gave you a chance to repair the damage to the cabinets and your "solution" was to put caulking over it. We ripped up the carpet you installed in our basement only to find screws, cords, coins and other various debris underneath which explains all the bumps and broken LVP in my entire house. I didnt even mention thay you measured my cabinets incorrectly and your "solution" to that was to liquid nail pieces of flooring running the other direction to my subfloor. I trusted you and you showed no level of care when it came to my home. The way you conduct yourself now matters to me not because I have to live with the damage that your company caused whether it was 2 weeks or 2 years ago.Total remodel done just under 2 years ago and finally am irritated enough to leave a review. Had guest bath redone and they put such a thick subfloor that it's inches higher that the joining floor (see pic) and they never came back to put a separator so we did what we could. They put in an island for us and nails went through the side (see pic) their "fix" was to put white caulking over it. Clearly there was some debris left on the subfloor that they never bothered to remove because we have things pushing through our 2 year old flooring in several places. Spent so much money with this company and if I had it to do over again, I would pay double for a reputable company. And btw, what kind of company doesn't rent an outhouse for their employees with a job this big? (Full kitchen, 2 bathrooms, flooring throughout).
ThriveStar Restoration's reply
Always an anonymous name. The same person leaving the same review. Just call us (or return our call) and we will fix the problem. Two years and never called to talk to the owner or request a repair? The 1/2" subfloor is to keep the tiles from cracking. LVP-to-tile always has a decent height transition (1/2" backerboard + 1/2 of tile) since lvp is so thin. We can order end panels to address the nail going through the cabinet.
This was a few years ago and we are a completely different company now.
Past Customer
Oct 13, 2023
•
From Google
ThriveStar is the best, it was such a positive experience to work with this company. It felt personal working with the team and seemed that they really cared about the project. They refreshed our home with a new kitchen floor/new trim, a backsplash and completely remodeled a bathroom for our home.I was extremely happy with their work and the process. They are very easy going and always available to answer questions and issues about the project.I was never worried about anything with this team! They were very friendly and the communication was very efficient with all members of the team. It was easy to address any concerns each morning and they always took care of them, not a single detail we requested was left undone. I look forward to our next project with ThriveStar!! THANKS SO MUCH TO THE WHOLE TEAM!!!
ThriveStar Restoration's reply
Thank you for your kind words and the 5-star review! We're thrilled to hear that you had a positive experience with ThriveStar. It was our pleasure to work on your home improvement projects, including the kitchen floor, trim, backsplash, and bathroom remodel. We're glad to have provided you with professional service, punctuality, quality work, and responsiveness. We look forward to the opportunity to work with you again on future projects. Thanks again for choosing ThriveStar!
Past Customer
Sep 15, 2020
•
From Google
I have been working with Thrivestar Renovations for some time now and they have a wonderful team to work alongside. The owner, Chris, is a very honest, kind and professional person, he always makes sure that the projects have a high quality and satisfactory finish while taking good care of his people.
ThriveStar Restoration's reply
Thank you for the positive review and working with us.
Past Customer
Sep 16, 2020
•
From Google
Amazing tile work on our kitchen backsplash. It was not an easy job - the specific tile and tiling work around some windows - required some difficult cuts, but it ended up looking perfect. Quality work, done quickly, and so beautiful. We will call them again for our next project!
ThriveStar Restoration's reply
Thank you for allowing us to complete your backsplash. We look forward to working with you on any future remodeling needs as well.
Credentials
Background Check
Christopher Shannon