FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We work on fixed price contracts for almost all of our jobs we build. We use a standard estimating system called Unit Cost estimating. To accurately estimate any remodeling project, a detailed set of blueprints are needed. This ensures accuracy to prevent change orders during the project and means we aren't guessing at the price for your project. It also means every client gets our best price the first time for their project with no added costs.
- What is your typical process for working with a new customer?
For interior projects we start with a phone call with our customers and make sure we're a good match for what you're looking for. After that we will set up a free consultation appointment to go over the project and put together a verbal budget based on our discussion. If you decide to move forward, we will enter into a professional service agreement or design contract to put plans, specifications, and materials selections together. Clients may come into our showroom to select anything for their project from flooring to exterior building materials or visit one of our many suppliers showrooms around the cities. Upon completion of the design agreement, we will put together a formal contract with pricing options for the project and an estimated project schedule.
- What education and/or training do you have that relates to your work?
We train all of our field employees on an ongoing basis. We consistently work with manufacturer reps to ensure all installation standards are met or exceeded. We are lead safe certified, up to date on all of the industry training required for our licensing. In addition to that, we constantly explore better ways to do things, attend building science seminars, and visit our manufacturer's facilities to see how their products are designed and made to work together as a building assembly. All carpenters at Integrity Installations go through a 90 day on the job training to ensure they meet our standard of how we do things from start to finish.