FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is customized for each project to ensure fairness and transparency. Final costs are based on: Scope and complexity of the project – larger or more detailed jobs may require additional resources. Time and materials needed – ensuring we deliver the highest quality results that last. We’re always happy to provide a clear, detailed estimate upfront so you know exactly what to expect.
- What is your typical process for working with a new customer?
At Golden Stain, we make the process simple, transparent, and collaborative so every customer feels confident from start to finish. Our typical process includes: On-Site Estimate – We schedule a visit to assess your space, take measurements, and understand the full scope of work. This ensures your estimate is accurate and tailored to your project. Consultation – During the same visit, we discuss your vision, preferences, and any special requests while sharing professional recommendations. Detailed Estimate – You’ll receive a clear, personalized estimate via *** and ***** for your review. Approval & Deposit – Once you approve, we request a 50% down payment to secure your project. Payment options include or credit/debit card (a 4% fee applies to card payments). Scheduling & Execution – After the deposit, we schedule your project promptly and get to work, delivering quality results with open communication every step of the way.
- What education and/or training do you have that relates to your work?
Our team at Golden Stain brings a blend of hands-on experience and specialized training to every project. Over the years, we’ve completed extensive training in wood staining, painting, and surface preparation, along with ongoing education in the latest products, techniques, and safety practices. More importantly, we’ve gained valuable expertise through years of successfully completing projects for homeowners across Denver and surrounding areas, which has sharpened our skills and attention to detail. This combination of professional training and real-world experience allows us to deliver durable, high-quality finishes every time.