The Creative Technologies LLC

Denver, CO

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About this pro

How does your service stand out?

Certified IT Professional with their Masters Degree or above, Free Pick up and Delivery, Affordable and Competitive prices, Quick turn around time, Military, Student, Senior Citizen Discounts

What do you enjoy about the work you do?

Helping people with their Technology needs in best professional and economical way.

Location

Denver, CO 80229

Years in business

12

Number of employees

5

Times hired on Thumbtack

105

Reviews

45 Reviews
  • John S. Oct 25, 2016
    Network Support Services
    Verified Review
    Finally, a great computer/network consultant
    I have a small office with a Windows 7 workgroup. I have used a few network consultants over the years with mixed, usually disappointing experiences. The Creative Technologies was orders of magnitude better. The tech showed up on time and was not only knowledgeable but very willing to explain to me what I needed to know to handle similar problems in the future. Their pricing is very reasonable. I cannot recommend them highly enough.
  • Holli D. Oct 24, 2016
    Computer Repair
    Verified Review
    Great value and services!
    Engineer was prompt, communicative, polite and knowledgeable. Solved all our issues and provided us with helpful information.
  • Danielle E. Oct 19, 2016
    Computer Repair
    Verified Review
    Great idea
    I'm having a hard time for some reason booking someone to work on my computer. I can't find out where the "hire " button is at!
  • Tom M. Oct 6, 2016
    Computer Repair
    Verified Review
    The Technician Did a Very Good Job. We Were Pleased with the Work
    We called Creative Technologies because one of our desktop PCs was showing a black screen and "no operating system," and another desktop all-in-one would only boot into a blue screen. Abel was on time, polite, relaxed, competent, and friendly. After quickly diagnosing our problem as one related to the recent large upgrade of Windows 10 (!), he tried a few fixes. When the attempts failed, he took both computers back to the shop to work on. The black screen desktop was toast, as expected, and the operating system needed to be reinstalled (which he did). He was able to fix the other "blue screen" issue and save the data. My wife and I felt he had done the best anyone possibly good in a bleak situation. While he was at it, we asked he replace a broken blue-ray optical drive, which he did. We felt the price was fair, that Abel's communication with us on the work was excellent, and that his follow-up was very good. We were pleasantly surprised that, unasked, he worked over the weekend to get the job done. We had hoped to save some of our key data from the "black screen" computer, but files Abel salvaged turned out to be corrupted. Fortunately we had backed up some important data onto thumb drives and some in the cloud, so the "black screen" crash was not a total disaster. And the computer itself is working fine with its new op system.
  • Rod I. Sep 21, 2016
    Computer Repair
    Verified Review
    Great computer service company and technician!
    The company was very responsive and great on communication. The on-site service was very helpful since the work was done on my son's computer at college and he does not drive.
    Replied to Rod I. - Oct 5, 2016

    Thank you!! Pleasure doing business with you.

  • Gail L. Aug 15, 2016
    Computer Repair
    Verified Review
    Wanted laptop physically (not electronically cleaned), problems analyzed, software downgrade, advise on whether to repair or replace. Wanted to take it in for physical clean up. Only came prepared for clean up of registry. But in the end he got it working so that I can save my bucks for a new one. Well worth the 1 hour fee to get independent advise from an expert on my best move.
    Replied to Gail L. - Oct 5, 2016

    Thank you!! Pleasure doing business with you.

  • Peggy M. Aug 10, 2016
    Computer Repair
    Verified Review
    Adel came to our house, quickly diagnosed our problem and took our computer. He replaced the hard drive, transfered all our data and had it back working in our house in three fast days. I very much appreciate the service and the patience in explaining.
    Replied to Peggy M. - Oct 5, 2016

    Thank you!! Pleasure doing business with you.

  • Wyndham K. Jun 28, 2016
    Computer Repair
    Verified Review
    Appointment was made timely and the technician (Saeed) was on time. He quickly went to work is diagnosing and fixing the problem. He went on to explain the root cause of the problem and suggested a couple of possible fixes which we are still researching and considering. Job well done.
    Replied to Wyndham K. - Oct 5, 2016

    Thank you!! Pleasure doing business with you.

  • Terry S. Jun 16, 2016
    Computer Repair
    Verified Review
  • Michael P. Jun 5, 2016
    Computer Repair
    Verified Review
    I was having issues with my computer. He was very helpful in resolving the issue. He explained everything he was doing and was very prompt in getting my computer back to me. I would highly recommend him.
  • Heather B. May 14, 2016
    Computer Repair
    Verified Review
    The technician was extremely competent and solved not just one but 2 problems in less than am hour!
  • Nathan K. May 12, 2016
    Computer Repair
    Verified Review
  • Veronica H. May 9, 2016
    Computer Repair
    Verified Review
    Very helpful, went out of their way to fix my screen issues. Great guys!
  • Margaret S. Apr 16, 2016
    Computer Repair
    Verified Review
    I had flown to Denver to check into a specialized hospital. Anyone who has spent any time in hospitals knows how boring they can get, and how important it is to have access to your important information, like how to pay your bills online, research you need to share with your doctor, and doing something other than watching TV! Unfortunately, a week into my stay, my computer completely died. Needless to say, I was devastated, and there was no way I could just leave and drop off my computer somewhere for repairs. After some trusty Googling, Thumbtack set me up with a company calls The Creative Technologies who came all the way to my hospital room, completed a preliminary diagnosis of the problem, and took my computer for a full 24-hour assessment of damage and repairs, after giving me an incredibly reasonable and competitive quote for repairs. The next day, we discovered that my computer was fine, but needed a new keyboard. They promptly ordered the parts necessary for repairs, and while we waited for parts to come in, they supplied me with my laptop AND a complimentary external keyboard so I could still use my computer. During this time, I transferred to an entirely different hospital. Once the parts came in, my personal technician came straight to my new address, picked up my computer and loaner keyboard, fixed my laptop with its new keyboard, and delivered my laptop in perfect, repaired, and clean condition. Now my computer looks it's best and works better than ever. I do not have enough positive things to say about Adeel, my technician, the great people at The Creative Technologies, and the people at Thimbtack for helping match me to the perfect service professionals. Wish I could give more than five stars! Thanks again to all involved; I LOVE my new/old computer!
  • TANYA K. Apr 14, 2016
    Computer Repair
    Verified Review
    Did not hire this company. I was quoted $60 for the laptop repair via email. When I called to schedule an appointment I was told the repair would cost $150. I can get a new laptop at that price. No thanks.
    Replied to TANYA K. - Apr 16, 2016

    quote for $60 is for the labor which won't cover the parts price. You have to pay for the parts separately just like any other kind of repairs.

  • Mark S. Feb 18, 2016
    Computer Repair
    Verified Review
    Fantastic service -- door-to-door pickup and delivery. Two days FASTER than they said and the laptop is back to humming along like a champ. Excellent communication throughout the process, too.
    Replied to Mark S. - Apr 16, 2016

    Thank you!! Pleasure doing business with you.

  • Dave S. Feb 6, 2016
    Computer Repair
    Verified Review
    Power surge shut the computer down. Technician came the same day and took it. Got it back in the morning 2 days later. Not only fixed but improvements made to the computer. No data lost either. Great job.
  • Logan W. Feb 5, 2016
    PC Computer Repair
    Verified Review
    Replied to Logan W. - Apr 11, 2016

    Hello Logan, We never heard back from you since our initial email exchange. We like to help you if you need any assistance. Thank you,

  • Katelyn K. Dec 28, 2015
    Computer Repair
    Verified Review
  • Ca C. Dec 17, 2015
    Computer Repair
    Verified Review
    Great job, fast service, reasonable price.
  • Linda C. Nov 5, 2015
    Computer Repair
    Verified Review
    Responded quickly/ outstanding service/ fabulous repair. Thank you.
  • Nancy O. Oct 23, 2015
    Computer Repair
    Verified Review
    This is a great company to use if you are having computer problems. Response time and turn around are excellent. They know what they are doing. Would use again.
    Replied to Nancy O. - Apr 16, 2016

    Thank you!! Pleasure doing business with you.Type your response to this review.

  • Louis T. Oct 19, 2015
    Computer Repair
    Verified Review
    Data could not be retrieved from hard drive. Now it will cost me about $1100.00 to get it (my hard drive) cleaned.
  • Ari M. Sep 3, 2015
    Computer Repair
    Verified Review
  • Michael J. Aug 18, 2015
    Computer Repair
    Verified Review
    The job was to replace a hard drive on a laptop. The visit was prompt and professional. The estimate was accurate. The work was completed quickly and a working computer was back in our hands with a minimum of delay. If I need technical support, I'll get these guys again.
    Replied to Michael J. - Aug 27, 2015

    Thank you!! Pleasure doing business with you.

  • Lauren W. Mar 19, 2014
    Computer Repair
    Verified Review
    These guys delivered exactly what I asked for and expected and they were very nice! They also drove to my house to Englewood from Thornton to pick up my laptop, which was such a huge help because I never have time between the hours of 6AM and 7PM to run any errands! Thank you!
    Replied to Lauren W. - Aug 27, 2015

    Thank you!! Pleasure doing business with you.

  • Alexandria J. Mar 15, 2014
    PC Computer Repair
    Verified Review
  • Gary W. Feb 15, 2014
    Data Recovery Service
    Verified Review
  • Zach T. Jan 26, 2014
    Computer Repair
    Verified Review
    Creative Technologies was an all right company. My motherboard of my laptop was replaced by them. On the surface and the first impression I received, I thought they were the company I was looking for. However, my overall experience fell short of my expectations. My motherboard was repaired in a timely manner and the communication of the company was fair. It would have been nice if when I emailed them they would email me back with answers to my questions rather than emailing me to call them. Email is usually the best way for me to contact people with my schedule, but they insisted on phone calls, which led to games of phone tag. Ultimately, this prolonged the time it took to set up and resolve my computer issues. The labor pricing was reasonable at $50 an hour, but I was reminded numerous times, about how good the pricing was and that it was a thumbtack user rate. In actuality, this was the same labor rate numerous techs quoted. Additionally, regarding prices, I had an issue with their part prices. There was a miscommunication on the correct motherboard for my laptop. Which I suppose is partly my fault because the model number of the motherboard, which I gave them from the hp website wasn’t the motherboard in my laptop. Although, I do believe protocol would be to get the serial number of the laptop to make sure the customer was correct. Rather than waiting until they received the laptop and quoted me a price for the parts and labor. Later, I found out that the motherboard cost any where between $20 and $50 less through other technicians’ vendors. Furthermore, the most disconcerting issue I had was with their customer service. When first discussing their services and what’s included with their services, they repeatedly emphasized how they’re only responsible for what they fix and nothing more. At the time, I didn’t think much about it and it seemed reasonable. But once you experience their lack of true concern with making sure your computer is up and running the way it should be rather than making sure they're not responsible for what's going on with your computer, you begin to question their integrity and if their pleasantries in the beginning are just a charade. When I returned home with my computer I was excited, it had been a week since I had it and was looking forward to catching up. Unfortunately, the computer was not running as fast as it had been and when I called not only was I interrupted by the technician in a defensive manner asserting that it's a memory problem and nothing to do with the work he did. As I continued explaining the problems I was having, he then said it was an operating system problem and once again, nothing to do with what he had done. He then informed me if I wanted more help there would be a fee involved. Overall, I thought I made a okay choice in a tech company and this is the first time I've had service done on a computer, so maybe this is how it's done, but not the experience I hoped it would be. In viewing it in their eyes, my motherboard was replaced and my computer is running. It’s too bad they weren't concerned with the customer experience and overall satisfaction of the service. I feel that there main concern was just putting the motherboard in and making sure it turned on. Rather than taking the time to make sure that my motherboard was the only issue I was having and insuring that my computer was working at an expected level of performance. I believe this is included in their initial hour of labor charges. I don’t think the deserved amount of time was given or the respect a customer of such services deserves. In the future, I will seek other technicians for my computer needs and I would not recommend this company.
    Replied to Zach T. - Aug 27, 2015

    This is perfect example of those kind of people " No matter what you do they can't be happy". We picked up and drop off the computer without any charge not to mention after hours. We asked the model number of the laptop so we can order the correct motherboard, but Zach insisted for the particular mother board to be installed in his laptop which was not compatible with his laptop. After we order and receive the motherboard and picked up his laptop, the motherboard was not compatible with his casing and can't fit. We reorder the motherboard and inform him immediately regarding the price of correct motherboard. We shipped back the wrong motherboard without any extra charge/restocking fee or shipping. Finally we receive the correct board, installed, tested and delivered (again for free and late in the evening). Zach called back asking for more RAM and Upgrade Operating system and wants us to pay for it. Engineer worked on the laptop told him if he needs more services, parts or software Zach have to pay for it and we don't sell pirated software. The scope of the job won't cover these expenses. Zach wants to purchase more RAM by himself but wants us to install for free and asking for the free pickup and delivery. The Engineer told Zach if he can bring it to us we will install the RAMs for free but can not offer free pickup and delivery.. Zach got upset and told the Engineer he will call back, but never heard back from him. All the pricing and communication was clear and agreed upon both parties, nothing was hiding from the start to the end.

  • Carl H. Jan 25, 2014
    PC Computer Repair
    Verified Review
  • David G. Dec 31, 2013
    PC Computer Repair
    Verified Review
    The team at Creative Technologies was really great to work with. they were very prompt, courteous, and explained everything they did and they picked up and returned my computer to my house which is great as I don't really have alot of extra time (this was a $20.00 fee.) The turn around time for replacing the power supply was very quick plus they cleaned up the software on the computer and it now runs as fast as it did when new and this was included in the service. The creative Technologies was a little higher in price than a few other repair offers I received but, I do not regret the decision to use their services and will again if needed.
  • Bryce A. Oct 29, 2013
    Computer Repair
    Verified Review
    If you have a computer issue, this is the company to go to! I contacted them after receiving their info from Thumbtack. From the moment I called, through the repair, and all the way to the return of my computer, they were 100% helpful and responsive! A+ service. Thanks, folks!
  • Tonya N. Oct 14, 2013
    Computer Repair
    Verified Review
  • John S. Oct 5, 2013
    Computer Repair
    Verified Review
    Excellent service. Very knowledgeable technician, couldn't be better. Quickly did exactly what I required. Highly recommended!, I have given his name to Dr. Franks who needs help, too. Also, very reasonable charge, on time and personable.u
  • Roosevelt B. Sep 23, 2013
    PC Computer Repair
    Verified Review
    My name is Roosevelt, Creative Technologies pick up my laptop from my house. Reimaged my laptop, cleaned out all the bad logs and viruses. They returned my laptop in two days and explained to me what they had did. Very Good Job Thanks
  • James J. Sep 14, 2013
    Computer Repair
    Verified Review
    Technician accomplished everything quickly and efficiently. Will use him again. Thanks!
  • Carrie N. Sep 12, 2013
    PC Computer Repair
    Verified Review
    It was so easy and professional. They came straight to my door with a knowledgable expert and had my computer ready and dropped of the next day. Answered all my questions too!
  • Cecelia H. Aug 26, 2013
    PC Computer Repair
    Verified Review
    I was impressed with the quick response to my "call for help". They came out and picked up my laptop the next day, fixed it and returned it within five business days. He also made some adjustments when I explained issues that I was having. JOB WELL DONE!
  • Alvin J. May 17, 2013
    Computer Repair
    Verified Review
    Not only did they pick up from my home and return in a very reasonable amount of time, they fixed and then, when the same issue tried to come back, they rebuilt entire operating system -for no additional cost. Said it was warranty! From the office manager to the actual tech who visits your home, they are wonderful and knowledgeable people. I would have them build, diagnose or repair anything I own. They also looked at a Mac I was trying to purchase, and were honest in their assessment of it. Please feel confident in their work and knowledge. I will definitely use them again.
  • Ed K. Apr 9, 2013
    PC Computer Repair
    Verified Review
    Picked up the pc, diagnosed several problems, installed new network card, updated drivers and re-installed pc, gave same brief user tips, all at a reasonable price. Highly recommend.
    Replied to Ed K. - Apr 12, 2013

    Thank you for your kind words!!

  • Lela G. Mar 22, 2013
    PC Computer Repair
    Verified Review
  • Jake C. Mar 21, 2013
    PC Computer Repair
    Verified Review
  • Nathan B. Feb 22, 2013
    Computer Repair
    Verified Review
    My house had a power surge and then my computer stopped being able to turn on (even though it was plugged into a surge protector!) A technician from The Creative Technologies was able to come to my house the same day I contacted them and diagnosed the problem quickly. I had some failing computer components which I'll need to replace, but the service from Creative Technologies was outstanding, painless, and the technician worked quickly so I didn't have to pay more than the 1 hour minimum.
  • Doug R. Nov 1, 2012
    Was looking for a local repair shop to fix my wife's ipad2 screen and found Creative Technologies. Service turned out great, repaired the screen as new and even touched up the metal back a little bit. The only challenge was I had to wait 2 weeks while they had replacement screens on back-order. Not really their fault but the waiting time was a bummer. I would highly recommend their service to anyone in Denver.
    Replied to Doug R. - Nov 5, 2012

    Thank you for your kind words!!

  • Brandon O. Oct 30, 2012
    It was pretty embarrassing to have a computer problem I couldn't solve myself -- but much more embarrassing to have my most important hard drive fail and not have any backups. Really, I know better. I tried everything I could to recover the data off of a hard drive that could not be detected by any machine in my house, but I failed miserably. Desperate, I took it to Creative Technologies, and within a few days I had all of my data back. I still don't know why they could see the drive and I couldn't, but I don't really care. I'm just elated to have my pictures and music back! Two very, very awesome things: - Lady told me they wouldn't charge me unless they could recover my data (never met a tech company who didn't charge something just to take a look) - they quoted me one price upon dropping off my drive and when I went to pick it up, charged me $30 less, even though I was already prepared to write the check for the quoted amount. they would have totally gotten away with charging me more I've learned my lesson, and hopefully I will not need his help again. However I'm glad to know Creative Technologies are around if I find a problem I can't solve.
    Replied to Brandon O. - Nov 5, 2012

    Thank you for your kind words!!

Q&A

What education and/or training do you have that relates to your work?
All our engineers have Master level of education in information technology from reputable institutes, Microsoft Certified Engineers, Cisco Certified Professionals.
Do you have a standard pricing system for your service? If so, please share the details here.
We have standard pricing but we always work with our clients budgets as well. Give us a call and see how we can help you.
What types of customers have you worked with?
Virus Removal, Operating System Re-install and Repair (Windows XP,Vista,Windows7,Windows 8), Hardware install and Upgrade, Network Problems, Laptop Repair, DC Jack Repair,IPad 2-3 LCD Repair, Laptop Motherboard Replacement, Wireless Card Replacement, Power supply Replacement and Repair
What advice would you give a customer looking to hire a provider in your area of work?
Make sure the technician you hire has a Degree or Certification in the field of Computer Science. The Technician should be able to clearly explain the diagnostics done on your computer. Do not agree to pay for a repair that you don't understand.