Medicine With Heart

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Introduction: We are a Functional Medicine clinic in Lakewood, CO with Lyme literate doctors, CIRS and mold certified practitioners, and gut health specialists. According to the CDC, 6 in 10 Americans suffer from chronic illness. Our mission is to enlighten the world to root causes, treat and improve the quality of life, and rid chronic illness for good. Functional Medicine: The most up to date lab testing and unique treatment protocols designed specifically for you. Meditation/Mindset: Addressing any thoughts, beliefs and emotional patterns that are contributing towards an internal stress response, which impacts the healing process Behavioral Design: Applying and teaching the research on habit change to improve medical success. Coaching on how to make small easy changes to maximize success.

Overview

Background checked

8 employees

16 years in business

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This pro accepts payments via Cash, Check, and Credit card.

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4 photos

Reviews

Customers rated this pro highly for professionalism, responsiveness, and value.

Good 4.3

10 reviews

80%

10%

Thumbtack Customer

Dec 28, 2015

From Google

Ive seen many alternative practitioners over the years and havent found many people who have helped me, so Ive become cautious when seeking someone new to work with. Im very happy with my progress at the Living Love clinic. Dr. Diane and Miles are very thorough, and knowledgeable. They practice different modalities, one of which is functional medicine, which I feel is so important to getting to the root of ones issues. They have a relationship with my doctor/nurse practitioner and have consulted with them regarding my issues. I really appreciate that and feel like I have a team supporting me. I will continue seeing Dr. Diane and Miles as I trust them and am confident my issues will be resolved. I would also like to say that I like them personally. They have big hearts and are a joy to work with.

Medicine With Heart's reply

Thanks so much Connie! We enjoy working with you.

Thumbtack Customer

May 24, 2020

From Google

Based on my experience, this business would be more accurately named Medicine Without Heart. This is a good place for for those who 1) like paying extra for their supplements, 2) want to try expensive treatments that are unproven for their condition, 3) want to pay more for a practitioner with less experience than others who charge less, 4) dont care about or dont want to hear about side effects of potential treatments or 5) want to be lectured on why you are wrong and they are right.Initially I was instructed to try some specific diets and to purchase a lot of expensive proprietary herbs. I was already thin but lost an additional 8 pounds in 8 weeks and didnt feel any better.At the direction of the practitioner, I then tried a couple of natural medicines. One of them made a big difference at first, then stopped working and my health headed back downhill. I was advised to try another proprietary remedy but my health continued to worsen. I now know of other treatments with more successful outcomes, but I was putting my faith in the practitioner and did not know about those options then. I dont understand why those treatments were not suggested to me.With each visit I was instructed to buy and continue to take many expensive supplements, which cost more than the original estimate I had been given and more than at other sources. I paid 14 percent more for a bottle of natural medicine here than the same medicine sold for at another providers office. When you are spending $300/month or more on supplements that adds quickly to your expenses.There was very little follow-up. If I wanted to see a practitioner, I had to schedule an appointment within their limited working time frames and specify a reason for my appointment. My current practitioner schedules the next appointment before I leave, and checks on me frequently with e-mail to make any necessary adjustments to my treatment, diet or lifestyle. And charges much less.There were some suggestions made for treatments that I refused. In my experiences with physicians, I have always received a lot of information about side effects and/or negative outcomes. But there was very little, if any of that here! So I had to do my own personal research to determine if the risk to my health could be greater than the potential benefit.The office has a support staff of nutritionists and other coaches but after meeting with them, they never provided assistance that made a difference in my health. There was no continuity as those people changed so frequently that I had difficulty keeping track of them.When meeting with the practitioner, I felt that he did not respect my or my spouses opinions, and I always felt defensive. Several times my research differed from his opinions and he would not concede that my conclusions might be accurate.I went here for over a year. One symptom improved but the fatigue got worse and other symptoms didnt change much. My current doc improved my energy in 2 weeks and fixed most of my digestive issues in about a month.I could go on but I think Ive provided enough information and specific examples for someone to judge if this is the right place for them. I would not be surprised if the provider publishes a response to this, possibly refuting and/or arguing with my statements as is his style.

Medicine With Heart's reply

Thank you so much for taking the time to give us feedback. You are correct in your assumption that we would respond to your post. We feel responding to our clients thoughts is always a good thing, although our hope is that we can talk with our clients to find a resolution to any challenges that feel good to both parties. You initially did reach out to us to tell us about not being satisfied by sending us a letter that demanded a large sum of money or a negative review would be left. We were surprised by this as we received the letter about a year after your last visit with our clinic at which time you had told us that some of your symptoms had been improving. While we were surprised by the contents of this letter, we appreciate you reaching out. We spent multiple phone calls talking about options of how to help you feel more satisfied. We offered options of free additional services you could take advantage of to help you feel better about your time with our clinic. After multiple phone calls and emails with one of the doctors including send you research on potential ideas on your case, you declined all of our offers for additional services and decided instead to write this review. I want to take a moment to address a few of the concerns you brought up. We limit the number of new clients we take on every month so we can spend 10+ hours a month reading updated research articles. The course we take with our recommendations come from a combination of up to date research and what we have seen work best most of the time. Since our approach is unique for our clients, we do start with treatments that are the most successful, but alter our treatments as we learn more and more about our patient's bodies and how they respond. As far as supplement pricing we do our very best to stay competitive. We charge suggested retail pricing for our supplements but then give our members 10% off of this. Occasionally a price will go down on a product before we reorder it and upon reorder we will notice this. We appreciate you bringing the supplement in question to our attention so we can be aware of areas of price adjustment that can be made to keep us competitive. Our policy on follow through is several fold. We do encourage all of our patients to schedule their next visit at their time of service so there are not any breaks in their care. Our current nutritionist has been with us for well over a year and trained for a month with the previous nutritionist for 4 weeks to help with the continuity of care during that transition. We also provide in between session support to all of our clients to help make sure their questions are answered between sessions and so they get the best care. We continued to reply to messages you sent and offer support months after your care. We are truly sorry for your experience that you reported. We still deeply care about you and your health. Our offer still stands for the free services that we spoke of on the phone that we would love to give you in effort to repair the relationship that we were unaware was even a problem. For anyone reading this, our goal is to have a safe and loving relationship with our clients where we can talk openly about challenges as they emerge so we can work through them openly, compassionately and lovingly. Candace, we wish you and all that find us the health and love that is deserved.

Thumbtack Customer

Aug 12, 2020

From Google

Ive worked with Medicine with Heart for the last year and have been very pleased! My symptoms resulted from mold exposure and, because of her own personal experience, Dr. Mueller related well my situation. Both Dr.s Mueller and Nichols are so committed to helping patients heal and improve quality of life. In addition, I greatly appreciate having a health coach, Michelle, to work with. She is very responsive to text messages and demonstrated genuine investment in my healing. What I love about the practice is they take a very individualized approach and I felt the doctors took extra time to research my particular issues and symptoms. In my experience, that is highly unusual and, therefore, greatly appreciated! I also want to add they are very fair with what they charge for their services as well as supplements. I never felt pressured to follow what they recommended I always felt like they worked with me and if I chose not to purchase a supplement, I felt they were as committed to my well-being as if I had. My symptoms have improved and this would NOT have happened if I had not found Medicine with Heart! I highly recommend the practice!

Medicine With Heart's reply

Thanks so much Denni! We really appreciate the feedback.

Thumbtack Customer

Aug 13, 2020

From Google

Dr. Miles started me on a sibo treatment and a basic diet plan which restricted gluten, dairy and sugar. He also prescribed me with chelated magnesium, glutathione, vitamin D and K2, and b complex vitamins all of which were curated by their own team with 100% honest ingredients. I was lucky to have started my membership the same week they were conducting a mindfulness weekend, where I was submersed in meditation and Qui Gong training. I felt so uplifted by others in our training, who were also seeking a drug-free, pain-free life. I became so empowered to engage in mindful practices. It was from that point where even my mental health started to improve. It took a lot of self-discipline to refrain from my comfort foods and caffeine. But within 6 weeks, my chronic pain started to dissipate. I was able to engage in physical activities again. My anxiety was reduced. I was actually on such a rise that I decided to finally start working again. I told Diane in our consultation that I was physically and mentally incapable of working! It was such a rapid change. I couldnt believe that my gut and stress levels were to blame for the many symptoms I was suffering for years. For every follow-up, Dr. Miles would thoroughly walk me through every question and concern I had, then follow our appointments with acupuncture. I would then meet with my nutritionist and we would talk about diet and exercise regimes that would best work for me and my condition. She would also provide b-vitamin injections upon request, which helped immensely when it came my energy levels. They really couldnt have picked a better name for Medicine with Heart. They truly made me feel cared for and would always follow up and help me stay encouraged on my lifelong path of healing. Today marks exactly a year after I started my membership with Medicine with Heart. I am now at a healthy weight, visibly happier and a lot stronger! I could write a book on all theyve taught me, but instead I'll say thank you.

Medicine With Heart's reply

Thank you so mo much Michaeli! It is so nice to hear details about the positive results of lives we've touched. Our whole team loves working with you and we greatly appreciate you sharing your story.

Thumbtack Customer

Aug 15, 2020

From Google

I found Medicine with Heart when I was searching for a practice that would be able to help me heal from the unfortunate health effects of years of toxic mold exposure. Few doctors are knowledgeable about mold illness, so I was happy to find practitioners that had experience dealing with this very specific issue. But in addition to having expertise with various mold detoxing protocols, Dr. Miles uncovered health problems that I didnt know I had (an issue with how my body processes iron, for example, as well as imbalances in my gut microbiome). Within a few months, I went from barely being able to function (because of such extreme fatigue) to feeling energized enough to hike several challenging trails per week. I also really appreciated the online patient portal they utilize, which really streamlines communications, appointment notes, supplements, billing, etc. From day one, Andrea at the front desk was so friendly, helpful and impeccably detail oriented and every visit was always a pleasant experience. Also, since I am a bit of a know-it-all who has been fairly obsessed with health, diet and general wellness most of my life, I really wasnt sure whether the health coach, Michelle would have that much to offer me, but I was immediately proven wrong about that in our first session. She is extremely knowledgable about mold, general immunity, diet, fitness, supplements and pretty much all things health related. In this day and age it is hard to find a quality practice that tackles the root causes of health problems instead of just chasing symptoms. Highly recommend.

Medicine With Heart's reply

Thank you Lara for the kind words! On behalf of our whole team, it has been (and continues to be) an honor to work with you.

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Michelle Strong

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We believe in radical transparency when it comes to pricing. All of our prices and services can be found on our website.
What is your typical process for working with a new customer?
Step 1.) Case evaluation process which includes: Initial visit + evaluation with doctor Lab order to identify root causes Review of labs with doctor Comprehensive treatment plan Coaching for implementation Between session support Step 2.) Active Membership phase. In this phase you will: Work with a coach, doctor, or both Address root causes Re-test labs to track progress Adjust protocols for better results Track symptom improvements Step 3.) Maintenance phase: Continued messaging support Work to maintain changes over time Periodic re-testing once or twice a year is recommended
What education and/or training do you have that relates to your work?
Lyme literate doctors, CIRS/mold ilness certified practitioners, functional medicine certified, Doctors of Naturopathy and of Acupuncture and Oriental Medicine, Health coaches with nursing background, Nurse Practitioner.

Medicine With Heart

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