What should the customer know about your pricing (e.g., discounts, fees)?
No complicated pricing structures. One price to accomplish what the customer desires. The only add on cost are the ones the customer adds after the job has started. I try to question the customer as to their wishes and desires and what they want to accomplish.
How did you get started doing this type of work?
After being in the carpet cleaning business for 24 years it was the most logical step for the business. More homes were removing carpet and installing natural stone and tile.
What types of customers have you worked with?
Most floors have been installed with lippage (stones that are not level with each other). This creates an unsightly surface that will not reflect light evenly, uncomfortable to walk on and collects dirt in these area's. When leveling the floor and applying the proper polish for the usage, it creates a floor that the customer can be proud of with all their friends and family.
What advice would you give a customer looking to hire a provider in your area of work?
Hire an experienced, trained craftsman that will give you the worth that you pay for.
What questions should customers think through before talking to professionals about their project?
I am dedicated to the profession of natural stone care and restoration. I have been to training schools in Arizona, Florida and New York. I am a proud owner and member of Stone Repair Network and Natural Stone Restoration Alliance. I take three weeks every year to participate in training classes for new members of the profession. I activley participate on the forums to advise and receive advise on up to date procedures and tools of the trade.