Q. Describe the most common types of jobs you do for your clients.
A. Most floors have been installed with lippage (stones that are not level with each other). This creates an unsightly surface that will not reflect light evenly, uncomfortable to walk on and collects dirt in these area's. When leveling the floor and applying the proper polish for the usage, it creates a floor that the customer can be proud of with all their friends and family.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Hire an experienced, trained craftsman that will give you the worth that you pay for.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. This is not rocket science. It takes training, experience and the desire to accomplish the best job for your customers.
Q. What important information should buyers have thought through before seeking you out?
A. The type of stone that you have, the history of installation, maintenance and what are you looking to accomplish.
Q. Why does your work stand out from others who do what you do?
A. At Denver Stone Care we do not offer shortcuts by quick or cheap fixes to the problems the customer has. We do not offer crystallization, topical coatings or questionable tools and methods that can leave your stone damaged, dull or discolored,shortening the life of the stone or having the owner to go through the process repeatedly with maintenance contracts.
Q. What do you like most about your job?
A. Denver Stone Care is not a franchise or janitorial company. We have had extensive training in natural stone and are members of Stone Repair Network and Natural Stone Restoration Alliance. Our specialist are constantly updated on products and procedures. At Stone Repair Network we are testing new and old products to service customers needs.
We take pride in our work and results we provide to customers. We offer services for commercial and residential.
Q. What questions do customers most commonly ask you? What's your answer?
A. How do I take care and maintain my floor and what are the best cleaners. Please call for this advise because it is different for different stones and usage
Q. Do you have a favorite story from your work?
A. The most common story that I receive from customers is that no one told them things that may have changed their choices. Unfortunately there is a lot of wrong and misinformation out there.
Q. What do you wish customers knew about you or your profession?
A. I am dedicated to the profession of natural stone care and restoration. I have been to training schools in Arizona, Florida and New York. I am a proud owner and member of Stone Repair Network and Natural Stone Restoration Alliance. I take three weeks every year to participate in training classes for new members of the profession. I activley participate on the forums to advise and receive advise on up to date procedures and tools of the trade.
Q. How did you decide to get in your line of work?
A. After being in the carpet cleaning business for 24 years it was the most logical step for the business. More homes were removing carpet and installing natural stone and tile.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. The changes that are happening are not for the good. Because of the economy there is a need to expand sales and the choice most made were to take uneducated tradesman and convert them to stone repair. The developments have come in the forms of crystallization which will give you a shine but is a shortcut because it does not remove scratches(which is the reason for stone to look hazy and dirty) but will polish the scratches. It puts a topical layer of wax on the stone which results to it's degradation and shortens the life of the stone. Company's have developed buffing pads that have low grade diamonds or aluminum oxides to polish stones, but will not give you clarity or depth of shine. When offered a cheap price for work you need to question the company as to their procedures and guarantee's. Quality cost in tools and training are reasons of different price estimates.
Q. If you have a complicated pricing system for your service, please give all the details here.
A. No complicated pricing structures. One price to accomplish what the customer desires. The only add on cost are the ones the customer adds after the job has started. I try to question the customer as to their wishes and desires and what they want to accomplish.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. Get the most and best training and plan on getting more as you progress. Before buying equipment get the training so you will know what is the proper and best buy for the money.
Q. Write your own question and answer it.
A. I have a granite counter installed and it has become hazy after just a month. what do I do to make it shiny again. The most common reason for the condition is the use of improper cleaning solution. The counter needs to to have all the residue from the cleaner removed and start cleaning with a neutral cleaner designed for natural stone.
Q. Write your own question and answer it.
A. Do my counters need to be sealed and how often? You need to consult a stone repair person as to the need and what to use. Not all granites need to be sealed because they are so dense and cannot absorb liquids. There are different types of sealers meant for different stones so consult a specialist as to if and what to use before spending money.