9 years in business
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Customers rated this pro highly for work quality, professionalism, and responsiveness.
- What should the customer know about your pricing (e.g., discounts, fees)?
Having worked with a number of clients for many years now, we know how long certain types of projects take. We have also been using time tracking software for over 10 years, so have data to refer to. Every project will be estimated for using our two hourly rates (Design and Digital) as a base. We then track the project to the minute for complete transparency. Our hourly rates are based on our years of experience and expertise. Serious inquiries, please. We have to pay for each lead we respond to.
- What is your typical process for working with a new customer?
There are 2 factors to any new partnership, communication and trust. One thing commonly follows the other, but in order for us to get the ball rolling, we need to connect and talk about your business. Once we are all acquainted, we can then start moving forward with a well tested process, roughly as follows: Kickoff meeting Establishing who your company is and what your business goals are. We will then identify what project variables are required to maximise your results. If of course you know exactly what you need then we can move onto the exploration stages. Research The better we understand your business, customers and competition, the more effectively we can craft a design or digital solution that not only looks great but works too! Project variables Once we know what is required for your business, we will define exactly what we will provide to you as a result along with a timeline for completion and final costs. 1st draft Project touch-points vary slightly from digital (websites etc) to branding and design projects but we will present options for you to review and provide feedback on. Its important for us to involve you with as many steps as possible (total transparency). Review, amend and finalise. Once we have gone through some amend rounds, your project should be shaping up nicely. Post project review We want to ensure that not only you were very happy with the result but that the project gains the results you expected. ROI is everything and we want to ensure that if you invest in us, that you get a good ROI!
- What education and/or training do you have that relates to your work?
Classically training in England with 4 years in art college, another 4 studying Graphic design at University followed by a long career (8+ years) working in small design agencies and large companies before setting up my own business some 10 years ago now.