FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My Standard service fee is $69 I go by flat rate pricing for repairs, replacements and add-ons. (Air quality products) This insures reasonable prices while still being able to maintain the cost of operating my company.
- What is your typical process for working with a new customer?
There are many different customers with different heating and cooling needs. I like to get to know the customers and address their issues directly and offer additional options for every solution. The sequence of operations are always explained so that the home owners understand their equipment and how to perform routine maintenance to prevent future issues.
- What education and/or training do you have that relates to your work?
Having over 20 years experience in the field, installing and servicing, I have seen and fixed it all. However, technology and the advancment of more efficient equipment and products have kept me researching and studying to keep up to date. I have been EPA certified since 1993 which allows me to purchase, handle and work with refrigerants.