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Tile Installation and Replacement
Aaron and Marco did a wonderful job with our bathroom tile project. We will be using them again!Jun 8, 2016Verified
Tile Installation and Replacement
We had a good experience with the salesperson, Pete and the project manager Chad was very communicative. The tile looks good - we'll see how it holds up over time. The crew didn't seem to care much for our property: 1) they cut tile on our brick porch wall leading to damage (they did offer to go find replacement bricks but it being 50+ years old and not your standard brick we declined that offer) 2) They made no effort to contain the mess of demolition so our house was completely filled with dust. 3) They tracked grout through the house on our hardwood floors, again they offered to clean it. I declined initially thinking it was just dust but once I discovered it was actually dried grout that required scrubbing on my hands and knees, I requested they clean it, project manager said they would be back, but by that time I had paid them and no one came back to clean. 4) They tracked grout on my Trex deck and my stained concrete patio. Lovely white footsteps across both that required a lot of scrubbing to remove. Overall, I think if you are very present and on top of what is going on throughout the entire process, you'll be happy with their work. I was extremely frustrated with their lack of concern for my house.Aug 13, 2018Verified
We divided the work into tile and carpet. Both teams were phenomenal. We can't say enough good things.May 5, 2017Verified
Absolutely Terrible. They came out, did the bid, gave me a bid, I accepted the bid, then they emailed me and said their tile guys didn't really want to do it. ABSOLUTELY TERRIBLE BUSINESS. If you are doing ANY home remodeling, don't hire them. They don't care about homeowners and our "small" jobs.Oct 3, 2016Verified
Floor Installation or Replacement
New hardwood floor put in. Overall the floor looks nice. There are a few spots where they finished over wood chip so the floor is not smooth. Thank goodness the bed covers them. My closet door wouldn't shut so I had to alter that. There was never a final walk through to see if we were happy with the job. A tar like substance they used was dripped in my kitchen on tile and on front porch. It took someone a month to call me back to discuss things and then refused to hear my concerns. I would not recommend them because of the lack to detail,clean up and customer service on the finished product is very poor.May 4, 2016Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Footprints Floors offers financing to their customers. Footprints Floors has a unique business model for hardwood flooring in Denver. It is one that eliminates most of the overhead of other hardwood floor providers. We can offer many select flooring options at our cost to you. It is possible, simply because we do not have extra expenses to factor into your purchase price. Commitment to value and honest business practices compel Footprints Floors to provide the best prices and service in the flooring industry. We invite you to compare our products, quality and service to anyone else. We think you will be surprised at the Footprints Floors difference.
- What is your typical process for working with a new customer?We like to meet the customer at their property to measure and discuss the best flooring choices. We will send an estimate to the customer quickly and competitively.
- How did you get started doing this type of work?Bryan grew up in south Denver. He attended the Air Force Academy in Colorado Springs, CO and served this country after graduation. Like most who serve, Bryans military experience strengthened his belief in, and commitment to, integrity, duty and leadership. When Bryan and wife Kelli settled in Littleton, Colorado they started a family three rambunctious girls and two very big dogs. It was then, Bryan noticed that the flooring industry in Denver was highly inefficient and unscrupulous. It was nearly impossible to find providers who worked with a true sense of honesty and fairness. Changing this was not only an opportunity for Bryan, it was practically a calling. Putting the customer first and creating an impeccable reputation in this industry was Job #1, says Bryan, about his goals for his future flooring company in Denver. He named it Footprints Floors, and created a unique company structure that promoted the best in people, products and business practices. It worked! So much so, that Footprints Floors is one of the largest hardwood providers in Colorado and is growing rapidly.