FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For water / fire damage we use Xactimate pricing for billing. The most used pricing software in the industry accepted by all insurance companies. We also include pictures and moisture readings for your adjuster to see what work was performed. Over the phone or email I generally give three price ranges. Small water damage projects that require equipment and multiple visits are $1,000 - $2,000. Medium which would be multiple rooms is generally $2,000 -$4000. And large projects are generally $4,000 and more for cleanup services. These are clean up prices for water damage projects. If insurance is not involved we can provide you with a free water / fire on site estimate for self pay when needed Self pay price is given before work is performed for your approval. Carpet cleaning method is truck mount steam cleaning and generally costs 35¢ per square foot and steps are $3.00 each. If you need more than 500 sq feet cleaned price is 30¢ per square foot depending on size. Additional discounts are available when carpet & duct cleaning are performed the same day. Call for additional prices on upholstery, carpet protector, and oriental rug cleaning.
- What is your typical process for working with a new customer?
- Initial phone call to discuss concerns and process. - Free inspection & estimate with client. - Explain recommended services. - Explain billing - Discuss the insurance billing or self pay billing depending on project.
- What education and/or training do you have that relates to your work?
WRT = Water Restoration Technician FST = Fire & Smoke Technician