Colorado Dream Properties

I'm really sorry you had a bad experience, and its unfortunate how it turned out. You had a lot of balls in the air and a lot of challenges initially with renting out 3 separate rooms and one guy that needed to be evicted and working through that whole process with you. There were a few things that we just didn't get on the same page about...one of them being the microwave. We don't buy appliances for owners as a rule because we want them to be able to pick out what they want, so I was waiting on you to do so and pretty sure we talked about that. As far as I was concerned, the ball was in your court. And we were going to send in the handyman to install the microwave and reattach the thermostat at the same time, so that's why we didn't do anything about the thermostat. I'll take the blame on not collecting the rent right away for the guy that pays on the 15th and lives in the garage (which I never saw), and that's primarily because we have zero tenants paying us on the 15th so it wasn't a a normal thing for us, and thus the slow start on that. We have 230 leases that all pay on the 1st. We do a lot of communicating via email only because its a paper trail we always need for the files, and it does keep us organized and keeps us efficient. There is nothing wrong with communicating on the phone and we do it a lot, but you can imagine that can be challenging if you have a lot of properties. I wish it had turned out differently. The good news is we have added more admin and more agents to help us with our workload and stay ahead of our growth, so this kind of thing will likely never happen again.