FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
HFS Flooring has a ton of in stock selections that allow our customers to benefit from lower than market pricing on high quality carpets, luxury vinyl planks, laminates, and hardwood. With all other products-our established relationships with all major distributors of carpet, tile, and hardwood assures the best pricing for special order materials.
- What is your typical process for working with a new customer?
Our flooring specialists will guide each customer step by step through the process of their floor remodel. The first step to a new floor or shower is scheduling an estimate to have all areas measured and inspected for the scope of work that will be preformed by an insured and licensed expert. Then we will navigate through the material selection with the client. Once material is chosen-we will then proceed with a proposal that will include all necessary costs for each projects materials and labor. Once that proposal is agreed upon, we only require a deposit of half down to schedule the installation and place the material order. Once the job is completed, we will ensure customer satisfaction before collecting final payment.
- What education and/or training do you have that relates to your work?
We have several certifications in different fields of flooring with specialized experts to ensure your project is successful. Whether it is commercial or residential, new build or remodel, big or small, HFS is equipped to handle them all.