What should the customer know about your pricing (e.g., discounts, fees)?
I tried an experiment in early 2015. It worked on the honor system. I am still willing to do this in 2016. If someone can truly not afford my normal fees, they can view my price points and propose an offer based on price points. Depending on my case load, I may or may not be able to accept but ask. I do need to fill my schedule with enough clients who pay full fees to be able to reduce the fee at times for others.
What is your typical process for working with a new customer?
Have an initial free Access Change/Discovery Session where you get info, learn if coaching can help you, and we determine if we are a good fit to work together.
We set a schedule and goals, you complete some initial information and we begin, with phone sessions and email support. I also at times have groups around a specific problem or topic, for clients who cannot afford one to one coaching and who would benefit from group support and coaching.
What education and/or training do you have that relates to your work?
I am continuously taking training. There are all sorts of coaching training programs out there. The main training I took for my professional certification was an exciting and rigorous program equivalent in time, commitment and work to many grad school programs.
How did you get started doing this type of work?
After running an adoption agency for nearly 30 yrs that had a unique, client-centered approach, someone pointed out to me that I did a lot of coaching at our agency and that was unique for the field. I decided to look into further training and became a certified professional coach, as well as continuing to take advanced training at every opportunity. I love the work and being able to help clients lead healthier, more successful lives no matter what they have gone through.
What types of customers have you worked with?
I work a lot with the adoption community and birthparent grief, and with widows, widowers and those having a hard time with the realities of being aging Baby Boomers and thinking about the next phase, or are part of the Sandwich Generation. I help people with relationship changes or who want to make changes. Also work with young adults with loss that holds them back and gives them pain. I work with those facing or wanting to plan for a big life change and who are ready and motivated to stuff suffering and to begin the process of reinventing themselves.
Describe a recent project you are fond of. How long did it take?
Client confidentiality makes this difficult but you can read some testimonials here and on my websites.
What advice would you give a customer looking to hire a provider in your area of work?
A coach must feel like a good fit for you. You do a lot of important work with your coach and trust must be built. If you don't feel compatible from the get-go this is not too likely to happen. I was trained and certified by International Coach Academy, am an ACC (Assoc. Certified Coach) through the International Coach Federation, and am a Founding Member of Impact, an International Membership Group of Coaches, Advisors and Trainers
What questions should customers think through before talking to professionals about their project?
Coaching is not therapy or mentoring, though at times a coach can also wear a mentor's hat. Clients have to be ready for the changes they are commiting to and for the work and new perspectives that will come their way.
While I have never been all about money, hiring a professional coach to help you change your life is an important investment in yourself. Coaching is not inexpensive.
Insurance in the US will not cover personal coaching.