FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is simple and affordable. After we discuss your needs, I’ll give you a clear quote upfront—no surprises. I offer a 20% discount to first responders—just let me know when you contact me!
- What is your typical process for working with a new customer?
My process is simple and hassle-free. First, we chat—usually through Thumbtack or a quick call—to figure out what you need, like a slow PC fix or Wi-Fi setup. I’ll give you a clear quote upfront based on your project. Then, we set a time— evenings or weekends work for me. For remote jobs, I’ll guide you to share your screen with TeamViewer QuickSupport—it’s easy, just a code to give me. I get to work, explain what I’m doing if you’re curious, and wrap up with a test to make sure it’s fixed.
- What education and/or training do you have that relates to your work?
I bring over 20 years of hands-on IT experience, backed by top-notch certifications. I’m certified in CompTIA A+ for fixing computers and troubleshooting, CompTIA Server+ for setting up and managing servers, and Microsoft Azure Fundamentals for cloud solutions like Office 365. That means I’ve got the skills to handle everything from slow PCs to Wi-Fi setups and even mentor you through tech challenges. I’ve spent decades solving real-world problems—those certs just prove I know my stuff. You’re in good hands with me!