Merci met us at the door, greeting us by name, and she and Blake swept Munch (a GSD) up and into the bath right away. He hated the bath and dryer, through no fault of theirs, so they just moved around me while I stood with him the entire time. Sarah was wonderful, even though Munch absolutely hates his nails cut. It took a village but it got done and no one- that I know of :) -was traumatized.
Everyone there obviously cares about the animals, and want nothing more than the dog and human clients to be happy. I will not only be returning, I'm telling other people to bring their dogs there.