FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Rates are based on the type of service and the number of pets in your household. Additional pets incur an additional fee. New clients may be eligible for introductory discounts or seasonal promotions, which we’ll always share upfront. For pet sitting services booked within 7 days of the start date, payment is required in full to secure your booking. Cancellations for pet sitting must be made at least 3 days before the start date to receive a full refund. Unfortunately, cancellations made with less than 3 days’ notice are non-refundable.
- What is your typical process for working with a new customer?
We make getting started simple and convenient! All new clients sign up through our secure online portal, Time to Pet, where you can schedule services, communicate with us, and handle billing with ease. Our process begins with a quick 15-minute call to learn about your pets needs and go more into detail on cost. We then schedule a meet and greet at your home to meet your pet(s), review their routine, and go over details such as keys, entry codes, concierge access if applicable, mail, plants, etc.
- What education and/or training do you have that relates to your work?
Our team is led by a licensed veterinary technician and includes several veterinary technicians and industry professionals with over 30 years of combined experience. We are all trained in pet CPR and first aid, and skilled in administering medications, injections, and subcutaneous fluids. This background allows us to provide professional, reliable care while ensuring your pets’ health and safety at all times.