- What should the customer know about your pricing (e.g., discounts, fees)?
Final pricing for services may vary based on the level of infestation, coverage area, and/or the expectations of the customer. Most pricing can be established remotely by answering a few questions, providing a physical address of the location and an email address for which to send the service agreement. In some instances, an onsite inspection may be required to provide an accurate quote for services.
- What is your typical process for working with a new customer?
It all starts with a conversation. Identifying and understanding the problem is the very first step in the process of working with a new customer. Knowing how the pest issue is impacting the customer (emotionally, financially, physically, psychologically) helps me to tailor a solution that fits their specific pest problem.
- What education and/or training do you have that relates to your work?
After my 7th year of service I became eligible for the designation of Associate Certified Entomologist. This is a designation offered by the Entomological Society of America to personnel that have been in the industry for a minimum of 7 years (5 now). I achieved the designation on my very first attempt and it remains one of my more prized achievements.