FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent, all-inclusive pricing with no hidden fees. Every event is unique, so we tailor our packages based on event size, hours needed, and the services you select (ceremony, cocktail hour, reception, lighting, etc.). We also offer discounted rates for off-peak dates, weekday events, and bundle packages that include additional enhancements like uplighting or photo booths. A deposit is required to secure your date, with the remaining balance due 30 days to the event.
- What is your typical process for working with a new customer?
First, we’ll send a personalized proposal with package options. Then, an optional intro call or Zoom session or email to outline or learn more about your event, music preferences, vision, and timeline. From there, we’ll send a personalized proposal with package options. Once booked, you'll receive access to our online planning tools and music questionnaire. For weddings, we also provide a detailed form to coordinate introductions, key songs, and ceremony music. We schedule a final planning call 2–4 weeks before the event to finalize every detail, so you can relax and enjoy the celebration.
- What education and/or training do you have that relates to your work?
Our team combines formal training in audio production with over two decades of hands-on event experience. We've been heavily involved in sound engineering, lighting design, and crowd control to ensure every event runs flawlessly. Beyond the tech, we’ve studied the psychology of music and flow to keep energy high and guests engaged from start to finish.