FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer free estimates. We also provide up front counseling on whether something is cost effective to repair for the customer. Sometimes the cost to repair exceeds the value to replace, and I make sure my clients know that before we proceed with any repairs. We offer hourly per-diem rates as well as non-expiring block hours and service agreements.
- What is your typical process for working with a new customer?
I always reach out to attempt to determine what is needed to effect the repair as quickly as possible. Promptness is key. As a customer I do not like to be kept waiting, so I make sure my customers do not have to wait on me. I make their computer issue my priority.
- What education and/or training do you have that relates to your work?
Degree in Electronic Engineering. Multiple certifications From leading industry manufactures. ComptTIA A+, Networking + Dell, Lexmark, Wireshark, Microsoft MCSE. I have over 15 yeas working as a field technician working hands on repairing all types of computer, printer, and server equipment. The last 6 years have been dedicated to Networking infrastructure, and troubleshooting hard to resolve issues. I have developed a reputation as the guy who can get the job done. A hard earned reputation that I take pride in.