FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I offer free phone consultations and can often provide a general price range based on the information available. However, phone estimates are preliminary estimates only and should not be considered final pricing. For customers seeking an accurate evaluation, I offer a $75 on-site assessment, which includes travel, project evaluation, professional recommendations, and a written estimate based on actual site conditions. The $75 assessment fee includes travel within 10 miles of my operating location in Boynton Beach. Locations beyond that distance may require an additional travel charge based on travel time, distance, and scheduling considerations. Any additional travel fees will be discussed and approved before an appointment is scheduled. Projects with approved written estimates and signed work agreements totaling $1,000 or more may qualify for a 10% labor discount. The discount applies only after the estimate has been approved and a work agreement has been signed. Discount applies to labor only. My focus is on providing accurate pricing and realistic expectations rather than speculative estimates.
- What is your typical process for working with a new customer?
The first step is a phone conversation to discuss the project, goals, timeline, and expectations. If the project requires a closer evaluation, I schedule an on-site assessment. During the visit, I inspect the project, identify potential concerns, discuss available options, and provide recommendations based on the actual conditions observed. Once the project scope is agreed upon, a written estimate and work agreement may be provided when applicable. This ensures both parties have a clear understanding of the project, pricing, and expectations before work begins. After approval, the project is scheduled and completed according to the agreed scope of work.
- What education and/or training do you have that relates to your work?
Most of my training comes from years of hands-on experience maintaining properties, performing repairs, troubleshooting problems, and working directly with homeowners, landlords, tenants, and property managers. A significant part of my education came from owning rental property in New York. Maintaining those properties taught me how to diagnose problems, plan repairs, manage costs, communicate with tenants, and understand how different systems in a home work together. I was also fortunate to have a close friend who worked as a county inspector in New York. While I learned many repair skills through hands-on experience, I learned from him the importance of paying attention to details, evaluating the entire situation, and looking for the root cause of a problem instead of only addressing the symptom. Today, I continue learning through practical experience, research, manufacturer information, and staying current with the materials and methods related to the services I provide.