FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing reflects the quality and craftsmanship we bring to every job. We believe in offering fair, competitive rates that align with the level of professional service our customers receive. We also offer discounts, so don't hesitate to ask about any available deals when requesting a quote.
- What is your typical process for working with a new customer?
Our top priority when working with a new customer is education and transparency. We understand that dealing with a major leak, natural disaster, mold, or fire damage is a stressful and often unfamiliar experience. One that most people hope to never go through more than once. That's why we take the time to walk our customers through every step of the restoration process, ensuring they feel informed and confident in the decisions being made. We discuss all available options so that our clients can make the best choice for their situation, and we go the extra mile by providing guidance on preventative measures to help protect their home or property from future incidents.
- What education and/or training do you have that relates to your work?
Our team brings over 40 years of experience in the construction industry, complemented by 12 years of specialized expertise in restoration services. This extensive background gives us a deep understanding of how structures are built and how to restore them properly when disaster strikes. We hold three active state licenses, underscoring our commitment to professionalism and compliance with industry standards: Mold Remediation License – MRSR574 Mold Assessment License – MRSA5766 Gypsum (Drywall) License – SCC131153817 Our credentials ensure that every job is handled with the knowledge, skill, and accountability our customers deserve.