FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
“Our pricing is fair and straightforward — we offer competitive rates with no hidden fees. Stairs, deodorizing, spot and stain removal, and vacuuming are always free. We also provide discounts for multiple rooms and larger jobs to help you save more.”
- What is your typical process for working with a new customer?
“When working with a new customer, we start with a free estimate and walk-through to understand your cleaning needs. We explain our services, give you a clear price, and schedule a convenient time. On cleaning day, we arrive on time, do a thorough job, and make sure you’re happy before we leave.”
- What education and/or training do you have that relates to your work?
“I completed professional carpet and upholstery cleaning training at the IICRC school in Toronto in 2011. I also have over 20 years of hands-on experience in the cleaning industry, working with residential and commercial clients and managing cleaning crews.”