FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Comfort Experts, we understand the importance of transparent pricing. That's why we offer a flat diagnostic fee, so you'll never have to worry about the cost going up, no matter how long it takes to diagnose the issue. Additionally, when we provide you with a price to fix the problem, we take into account the time it should take to complete the job, so you're never left with any surprises. You can trust that you're getting a fair and accurate estimate, and that we'll always be upfront with you about the cost of our services.
- What is your typical process for working with a new customer?
At Comfort Experts, we believe that great service starts with listening to our customers. That's why we always answer your call and take the time to understand the issues you're having with your air conditioning system. We'll then schedule an appointment that works for you, and arrive on time to diagnose the problem. Once we've identified the issue, we'll provide you with a range of options for resolving it, so you can make an informed decision that works best for your needs. You can count on us to be there for you every step of the way, from start to finish.