FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is transparent and straightforward. I charge a service call/diagnostic fee, which is applied toward the total repair cost if you proceed with the job. I always provide a clear price before starting any work, so there are no surprises. I also offer a warranty on parts and labor.
- What is your typical process for working with a new customer?
My process is simple: 1. I listen to the customer and gather details about the issue. 2. I perform a full diagnosis to find the exact problem. 3. I explain the issue and provide a clear price before starting any work. 4. Once approved, I complete the repair and test the appliance. 5. I make sure everything is working properly before I leave.
- What education and/or training do you have that relates to your work?
I am EPA certified and trained to work with refrigerants and appliance systems. I stay up to date with modern appliances and repair techniques to provide safe and reliable service.