FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is simple and transparent. Standard cleanings start at $149, and we’ll always provide an upfront quote based on the size and condition of your home. No hidden fees, no surprise charges. We also offer special rates for first-time customers and recurring discounts for weekly, bi-weekly, or monthly cleanings.
- What is your typical process for working with a new customer?
We start with a quick conversation to learn about your home and your cleaning needs. From there, we provide a customized quote and help you schedule a time that works best. On the day of service, our vetted, trained, and licensed cleaners arrive fully equipped and ready to make your home shine. After the cleaning, we follow up to ensure you’re 100% satisfied.
- What education and/or training do you have that relates to your work?
Every member of our team goes through a thorough vetting process, hands-on training, and ongoing quality checks. Excellence Maids is also a licensed business, so you can feel confident knowing we meet professional standards of care, reliability, and safety.