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About
I have the experience by working for companies such as Apple, Dell, Verizon Wireless, Circuit City, & Solectron. I also have my degree in web design and interactive media, and have been designing websites since I was 12 years old. Not wasting a clients time and getting to the exact root of the problem in a fast and efficient manner is how our company shines.
Solving others problems and meeting new people. It is not very often that I run in to a new problem, but when I do, I am all over that and love the challenge.
Overview
Hired 97 times
Background checked
5 employees
19 years in business
Business hours
SunClosedMon10:00 am - 5:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Stripe, Venmo, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2018
Services offered
Topic areas
Understanding pc
Understanding mac
Word processing
Email
Work location
My customers travel to me
I travel to my customers
I work remotely (phone or internet)
Projects and media
Projects and media
Reviews
Customers rated this pro highly for responsiveness, professionalism, and work quality.
Great 4.7
69 reviews
5
84%
4
9%
3
3%
2
0%
1
4%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Barb G.
Sep 22, 2017
•
Hired on Thumbtack
Amazing solution to a computer problem. Very friendly staff. Incredibly quick with quote and then repair. Very trustworthy and capable. The only place I will go for repair. You will not be disappointed.
Bit Tek Solutions's reply
Yay! Thank you so much! We really appreciate the feedback and business!
Computer Repair
Vicki M.
Jan 4, 2021
•
Hired on Thumbtack
Had an issue with my work computer and Bit Tek walked me through step by step how to fix the problem. I was up and running again in no time. Would definitely use them again.
Details: PC • Laptop • Computer not turning on • At the pro’s location • My home, venue, etc.
Computer Repair
Kerry P.
Aug 20, 2015
•
Hired on Thumbtack
Christian unknowingly had his hands full when he accepted the seemingly simple task of diagnosing a keyboard issue. It was a programming snafu between Samsung and MS Windows which totally wiped out everything saved on my computer and reset to factory defaults. Christian spent over three weeks running a recovery program to try to get my pictures and saved files back. He did an awesome job of retrieving the most important files and information. He even made a folder of the remaining corrupted files and put it on my desktop so I could go through and identify the remaining items I need him to restore. He did all of this and shipped my laptop back to me and didn't charge me one cent more than his original estimate. I understood the risks involved when I dropped it off and Christian could have easily said, "sorry s**t hapens," but instead went WAY above and beyond to make things right. If that isn't the ULTIMATE in Customer Service, there is no such thing. Thank you Christian, Jennifer and the rest of the crew, I would highly recommend you and your shop, 1000 times over!
Bit Tek Solutions's reply
Kerry, I am so humbled that you had so many nice words to say about me and my crew. You always will have a special memory now in my mind and I was honored to work for you. My father used to work as a deputy for the local Sheriff's office out here and I know how stressful and hard your job can really be when dealing with your, well, customers I guess we could call them (wink). Anyhow I really appreciate you and your girlfriend. You two were wonderful to have met and I feel privileged that I got to meet you both. Please stop in again anytime just to say hi if you are ever in the area again, and please do not hesitate to contact me in the future if you ever need anything again.
Computer Repair
Rick A.
Jan 10, 2021
•
Hired on Thumbtack
These people are consummate computer professionals. They made the normally complicated computer issues easy to understand, and resolved the complicated issues in no time flat!
Details: PC • Laptop • Troubleshooting needed to determine issue • At the pro’s location
Computer Repair
Deb H.
Feb 25, 2015
•
Hired on Thumbtack
He has the knowledge & plenty of education to tackle the challenge that I presented him with! Believe me when I say challenge but he said that he was up for it & loves a challenge! He was also friendly & has a nice, clean store which is a family run business ...they are both awesome & professional..working together as a great team! Pretty much the problem with my laptop was the internal wifi adapter would not connect to a brand new jetpack I got from Verizon & they messed around with it thru "tech support" for hours on the phone with them & when they couldnt figure it out they sent me to a Verizon store where I spent many more hours with 3 different reps trying to make it work with my laptop! By then I was so aggravated by them failing to fix my problem so I used the app "ok google" to help me find repairs in the area I live & Thumbtack had a bunch of them & Bit Tek Solutions came up & responded to my request & am I ever glad they did because their prices are reasonable & I got the best service possible & really liked working with them! I highly recommend them to everyone I know now, plus I will be doing business with them again on another laptop I own real soon! They are the best!!!
Computer Repair
Credentials
Background Check
Christian Barrett
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is not complicated, just ask us and we will share it with you.
What is your typical process for working with a new customer?
This depends on what job it is that I am doing but I always introduce myself with a smile and a handshake. We make certain to get the information from my new customer like name, phone number email address, mailing address so that we can contact them while working on or with there equipment, but we also use this information for warranty purposes since I offer a standard 90 warranty on all my work that I do.
What education and/or training do you have that relates to your work?
All the time, there are free courses online I take and have my employee take.
