FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in honest, upfront pricing with no surprises. Your free generator estimate includes a full site assessment and a clear explanation of your options, so you know exactly what you’re paying for and why. We focus on long-term value—not quick fixes—by using quality equipment, full-time trained technicians, and doing the job right the first time. While discounts may be available at times, the real value comes from dependable service, expert installation, and 24/7 support when you need it most. That means fewer headaches, better performance, and peace of mind knowing your home and family are protected.
- What is your typical process for working with a new customer?
Our process starts with a free generator estimate and site assessment. One of our trained professionals comes to your home to learn about your family’s needs, your property, and your budget. We look at your electrical setup, space, and power goals to recommend the right generator—not a one-size-fits-all solution. From there, we walk you through clear options and pricing, answer all your questions, and handle everything from permits to installation. The goal is simple: a personalized generator solution that fits your home, protects your family, and gives you peace of mind before the next outage.
- What education and/or training do you have that relates to your work?
Reliable Power Systems is built on people you can trust. We carefully select only the best and brightest professionals, with more than 115 full-time technicians and team members and a fleet of over 65 service vehicles ready to serve you. Our team helps homeowners prepare before storms and hurricanes and responds quickly after with expert generator maintenance and repair. All of our electricians and generator technicians are highly skilled, regularly trained, and never outsourced. We proudly support and service both Generac and Kohler generators with over 20 dedicated technicians. With white-glove service, 24/7 availability, and same-day dispatch, we treat your home like our own and build lasting relationships you can rely on for all your electrical and generator needs.