FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I use clear, upfront pricing so there are no surprises. Most computer issues are handled at a flat rate, while network and Wi-Fi work is billed hourly with a one-hour minimum due to variable scope. I don’t use gimmicky discounts, but I always explain pricing before starting any work and confirm if anything changes.
- What is your typical process for working with a new customer?
First, I ask a few questions to understand the issue and confirm whether it’s best handled as a flat-rate or hourly service. Once we agree on pricing, we schedule an in-home visit. During the visit, I diagnose the issue, explain what I’m seeing in plain language, and complete the work efficiently. I always confirm before doing anything outside the original scope.
- What education and/or training do you have that relates to your work?
I have a background in IT support and hands-on experience working with home users and small businesses. My focus is practical problem-solving—troubleshooting systems, networks, and data issues in real-world environments. I stay current with common operating systems, networking equipment, and best practices for data safety.