The definition of exceptional is: "unusual; not typical; unusually good; outstanding." I believe that exceptional is the perfect word for describing the experience I just had on my project with Al and the crew of FL Restoration Services.
My issue was one that I was very concerned about. Water was leaking into my home through cracks in the cement where a wall met the foundation slab. As it turned out, the builder had not done a very good job of laying the original foundation. As result of the leakage, part of a beautiful Acacia floor was destroyed and was removed. It's worth noting that I had just completed renovations of the home and the floor was brand new. The root cause of the issue was that an increase to irrigation on that side of the house exploited a problem that has likely been there for years.
Al contacted me immediately and made arrangements to view the job site in order to evaluate the work and to develop an estimate. From the beginning, it was obvious to me that Al was a professional and that he was making my needs the focus of his plan. Al thoroughly explained the issue to me and what he wanted to do in order to solve the problem. His explanations were understandable to me which is saying a lot considering I am ignorant of most construction related topics.
Al scheduled a time to complete the work that was convenient to my schedule. On the first day that the work was to be performed, he was on time and even called to let me know that he was on his way. Throughout the project, he routinely brought me in to show me what was being done and to explain why. This only increased my confidence in him and his team.
In addition to "leak proofing" my foundation, Al was able to re-sand and seal a new paver walkway while he was here. A final benefit of the experience was that you would never know that any work has been performed. The job site was left in an immaculate state.
Luckily for me, I will be able to leverage his company to perform some house painting when my windows are replaced next month. Additionally, he will be repairing, sealing, and re-painting my driveway and pool deck. I am very much looking forward to having that work completed and am confident that I will be pleased with the outcome.
I cannot over recommend Al and the folks at FL Restoration Services. If you want a partner who is polite, professional, punctual, reasonably priced, and makes your needs their their most important consideration, you owe it to yourself to hire them.
I have given Al permission to use me as a reference if someone who like to discuss my experience.