FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Hathor Cleaning, our pricing is transparent and tailored to your specific needs. We offer free, no-obligation quotes based on the size of your space, the type of cleaning required, and the frequency of service. We don’t charge hidden fees, everything is discussed upfront. We also offer discounts for recurring services (weekly, biweekly, or monthly cleanings) and special rates for first-time customers or referrals.
- What is your typical process for working with a new customer?
1. Consultation: We start with a quick conversation to understand your cleaning needs, schedule, and any special requests. Estimate: We provide a clear, customized quote. 2. Scheduling: We arrange a convenient time for your cleaning — one-time or recurring. 3. Service: Our professional cleaners arrive on time, fully equipped, and ready to make your space shine. 4. Follow-up: We check in after the service to make sure you’re 100% satisfied.
- What education and/or training do you have that relates to your work?
Our team members are professionally trained in residential and commercial cleaning techniques, including the safe and effective use of eco-friendly cleaning products. We stay updated with industry best practices, OSHA safety standards, and infection control guidelines to ensure your home or workplace is not only clean but healthy.