Q. Describe the most common types of jobs you do for your clients.
A. We do a wide range of jobs from the simple laptop screen repairs and virus removal to network infrastructure planning and implementation. Were certified for basic PC diagnosis and network troubleshooting and design.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Talk with the service provider first and compare pricing. We don't mind walking you through your problems and trying to uncover the real issue. Some times a visit isn't required which makes it cheaper for you in the long run. We like what we do and believe in our company. Were up front and will communicate any issues that come up and we expect the customer to do the same.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Well im not sure that I should say this but a computer consultants best tool is the internet aka Google. :) We don't know everything because the computer field is quite vast but we rely havily on our knowledge, certifications, and contacts to get the answers to your problem. Literally we just offer solutions.
Q. What questions should a consumer ask to hire the right service professional?
A. Any and everything that comes to mind. Questions require knowledge to answer and if the knowledge isn't there then the service provider is lacking. Now lacking the knowledge isn't nearly as bad as the inability to obtain the knowledge when needed in a timely fashion. This is where a technicians mettle is really tested. The customer should always have these questions in their head. 1) Am I confident in his/her knowledge? 2) Has my goal been achieved?
Q. What important information should buyers have thought through before seeking you out?
A. Think about your past provider and then communicate to us their short comings or just make sure we don't do the same. We aim to please and sometimes that requires a bit more communication from the customer to assure that. A bad reputation spreads faster than a good one and we don't need the negative feedback about our service. Plus you expect better from us.
Q. What do you like most about your job?
A. The fact that it is both a hobby and a fulfilling/rewarding job that intrigues us so much. We work hard to learn new things and feel the accomplishment of our work only when a customer notices.
Q. What questions do customers most commonly ask you? What's your answer?
A. How do i keep from getting viruses?......
Just be cautious and second guess all descisions you make on the internet or unknown networks (coffee shops/anywhere outside of home). Update your software often. Plugins such as Adobe Flash and Java are the prime targets. Common programs like Adobe Reader are also susceptible to attacks. The developers know this and offer frequent updates to thwart an attack. Also don't forget you can always just ask us.
Q. What do you wish customers knew about you or your profession?
A. That if we knew everything our heads would explode from all the knowledge and that wouldn't give us to much time to help them because new things are discovered and presented on a daily basis.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. 1) We actively look for new things to do.
2) Read various magazines and books to help us stay up to date.
3) Keep all certifications up to date and acquire new ones.
4) Setup the latest gadgets that our customers buy :)
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. One thing that is here now and will take over eventually is IPv6. Its the next addressing scheme for network enabled devices that will ensure that communication for all mobile and high end computing devices. It will provide a platform for end to end network connectivity with the ability to grow as needed.
Q. If you have a complicated pricing system for your service, please give all the details here.
A. Pricing for businesses based on amount of users (local/remote):
1 - 3 = $50/hr
4 - 10 = $65/hr
11 - 25 = $75/hr
25+ = 100/hr
Flat rates are always available if possible just ask.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. I hope you are use to staying up late and reading a lot because there is no rest when it comes to IT. Also the attitude that every problem has a solution is a must and should be shown to all when required. Don't forget while the world is falling apart around you, you are still expected to fix the issue.
Q. What is your greatest strength?
A. 1) The ability to adapt and communicate with our customers.
2) Making our customers feel comfortable that we can handle their task.
3) Delivering on a promise in a timely manner.
4) Satisfaction after the job is done
5) Answering a call/Returning calls if missed :)
Q. What are you currently working on improving?
A. We are currently working hard to improve internal documentation, collaboration platforms, and billing to make the exchange of information easier within the company itself. Thus solidifying our foundation and enriching our environment to handle growth. Simply put, "A plant without good soil does not grow."