What should the customer know about your pricing (e.g., discounts, fees)?
Pricing for businesses based on amount of users (local/remote):
1 - 3 = $50/hr
4 - 10 = $65/hr
11 - 25 = $75/hr
25+ = 100/hr
Flat rates are always available if possible just ask.
What education and/or training do you have that relates to your work?
1) We actively look for new things to do.
2) Read various magazines and books to help us stay up to date.
3) Keep all certifications up to date and acquire new ones.
4) Setup the latest gadgets that our customers buy :)
What types of customers have you worked with?
We do a wide range of jobs from the simple laptop screen repairs and virus removal to network infrastructure planning and implementation. Were certified for basic PC diagnosis and network troubleshooting and design.
What advice would you give a customer looking to hire a provider in your area of work?
Talk with the service provider first and compare pricing. We don't mind walking you through your problems and trying to uncover the real issue. Some times a visit isn't required which makes it cheaper for you in the long run. We like what we do and believe in our company. Were up front and will communicate any issues that come up and we expect the customer to do the same.
What questions should customers think through before talking to professionals about their project?
That if we knew everything our heads would explode from all the knowledge and that wouldn't give us to much time to help them because new things are discovered and presented on a daily basis.