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About
ACE started in 1998 as a full-service graphic design company and still is going strong today. With over 26 years experience in graphic design, A Creative Experience provides creative solutions for branding, identity, packaging, advertising, point of sale, and marketing materials to numerous clients around the globe.
We love to make a difference for our clients!
Our team can tackle any brief from a tight requirement to an open canvas and what we like to offer our clients is a service that can be exact to market expectation or to push the boundaries a little and produce something a touch out of the ordinary.
We offer first time client discounts and repeat customer discounts. Please ask!
Overview
Hired 200 times
Background checked
2 employees
28 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Check, Credit card, PayPal, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2021
2020
2019
2018
2017
Services offered
Design needs
Existing company
New company
Personal
Items needed
Magazine / Catalog
Brochure / Flyer
Business cards and stationery
Logo
Printing services needed
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, responsiveness, and professionalism.
Exceptional 5.0
126 reviews
5
98%
4
2%
3
0%
2
0%
1
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Stephen s.
Sep 8, 2019
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Hired on Thumbtack
I am new to owning a small business. I had to have a two-page print advertisement ready in two weeks. My staff and I worked on a draft, but we were spending to much time and not enough time on our core business that week. I also used thumbtack for the first time. I entered my specifications into thumbtack website on what I needed. Within minutes, Susann replied to my request, she provided me with her team’s portfolio and I believe it was the best decision I made. Susann and her team met every expectation I had, and the graphic arts director was able to provide me with an impressive finished two-page ad. I now have a graphicdesigner, who I can trust and rely on, for future projects.
Details: Design for an existing company • I want to consult with the pro • Brochure / Flyer • Magazine / Catalog • T-shirt • Some printing services needed • At the pro’s location • Remotely (phone or internet)
Graphic Design
Leslie P.
Feb 12, 2019
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Hired on Thumbtack
I contacted A Creative Experience, LLC when my previous graphicdesigner fell through...at the last minute. Susann and Frank worked with me on a super tight deadline, they asked all the right questions, they responded quickly to all my feedback, they expressed willingness to help every time I said, "Oh, and another thing..." and the final product is outstanding. I'd have paid twice what they changed without blinking. So grateful!
Details: Design for personal use • I know my design concept • Presentation materials • No printing needed • Phone or internet (no in-person meeting)
A Creative Experience - ACE's reply
Great client to work for thanks!
Graphic Design
AC G.
Apr 10, 2017
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Hired on Thumbtack
A Creative Experience, LLC did a great job with my concert flyers and for a reasonable price. I was a complete novice in flyers and did not really have a concrete vision for a design that needed to appeal to everyone from millenials to seniors. Frank provided an impressive array of design concepts that put me on the right track to a design that was well received by all. The graphicdesign team was very creative, patient, flexible and fully committed to working with me to make revisions until i was completely satisfied. I will definitely use this group again for my future creatives.
Graphic Design
Michael B.
Apr 20, 2017
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Hired on Thumbtack
From the beginning, Susann started contacting me with basic questions which no other bids did. After going through many of her questions I felt more comfortable about the way her programs worked.
At this point, the more detailed communication started and we began working back and forth.
We filled out the questionnaire and started the process officially. The initial stage was very impressive. We were blown away by the first option and started to customize. A few back and forth ideas and then Frank came up with a customized color option for our logo and boom there it was.
What an impressive and simple process to have a professional help us with our logo development. We are very happy with the results and look forward to further projects with Susann and Frank. Very easy to do business with and very easy to communicate. No pressure tactics or crazy sales pitches just straight forward fun communication. Not to mention super quick not weeks!!
Very very happy and 100% recommend.
Best,
Mike and the crew at MowHawk
Logo Design
Seren P.
Feb 8, 2017
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Hired on Thumbtack
I have been working with Creative Experience for the last 6 weeks. I signed up for their Platinum package; our Real Estate Brokerage is expanding and our branding and logo needed updating. I am very impressed with how easy it has been to work with Frank & Susann. Everything has been done by email but my needs have always been understood 100%.
During the 6 weeks that we have been working together, I have had to delay progress due to sickness, travel and needing to manage office construction (on top of my regular responsibilities). Frank has been incredibly patient and has always responded when I have got back to the project with the update.
We now have a confirmed new logo and are proceeding with the add-ons of business cards, signage etc.
We are very grateful for the professional support Creative Experience has provided our growing business. We look forward to working with them on future projects!
(Will add image to review when project is completed).
Logo Design
Credentials
Background Check
Susann Parker
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is fixed fee and is quoted based on the brief of the design project. Please enquire. Great discounts available for first time clients!
What is your typical process for working with a new customer?
For marketing materials, our process involves a very simple brief sheet. It asks the questions we feel we want before we begin on the initial "concepts". We ask questions about your business, target audience, competition, colors you like/dislike, any other ideas or images you want to use.
Once we have this brief sheet, the text & the printer's specs, we are ready to begin on the concepts. Our design process is pretty simple & stream-lined, as we have been in business for 20 years. So through trying different approaches over the years, we have made the process easier on us & the client.
What education and/or training do you have that relates to your work?
Frank, the creative director, has been a print graphic designer for 30 years.
