National Relocation Van Lines

4.2
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(10)
4.2
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10 reviews
5
80%
4
0%
3
0%
2
0%
1
20%
  • Ashley T.

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    NOT A REAL COMPANY! Con artists posing as moving brokers caused me medical harm and destroyed our things. This complaint is about White Horse A&S llc, aka National Relocation Van Lines, aka National Relocation Solutions (they clearly hide alternate identities to prevent customers from seeing complaints such as this - I'm complaining against White Horse, but they don't use that name, at all, they go by National Relocation to fool the customers). They scheduled a pick-up date of July 6, but did not arrive. When we called, they told us they would arrive on July 7, which was after the time we were contractually obligated to be out of the house. They scheduled a delivery of July 13, but did not arrive. When we called, they demanded $2,000 on top of the down-payment we had already made. We agreed because there was large medical equipment on board that I badly needed, and that we had only rationed about 2 weeks worth of medication since they promised a 1 week delivery. They knew about this beforehand, and were made aware of it again after this exchange, and they promised a delivery date of the 17th, which never arrived. Then they promised the 20th (the latest date contractually allowable). Still nothing. They then said that they had no idea there was a problem, despite the fact that we were calling nearly on a daily basis, and that our things would arrive on Aug 05. It's at that point I threatened to call the FBI, and then they offered a date of July 27th. Our things finally did arrive on July 27th, but not before several medical complications occurred, resulting in unnecessary suffering and medical procedures. Many of our things arrived broken, including both a couch and loveseat ($1,564), bunkbeds ($187), fridge ($899), and picture frames (negligible). There were also a variety of things missing, such as a traditional tea set I bought for my wife while I was working in Beijing in 2007-2008. When we complained, they directed us to some lackey complaint company called MovingClaims.net. This company has just as bad a reputation as National Relocation. The filing process with this company only takes into account damaged goods, not contract violations or anything else. Despite this, there were still significant delays, and we finally heard on Nov 17 that they were offering us $68. That's less than 1/1000 of what they actually owe us for the contract violations, resulting medical complications, and damaged items. So now we are forced to resort to hiring a lawyer. On top of all this, they violated several federal laws, including refusing to weigh/measure the shipment in front of us, increasing the non-binding price estimate by over 200%, and not providing a final bill of lading with full inventory of everything that was packed. This is not a real company, at all. They are a group of people scamming customers and holding their things hostage. We are now dedicated to taking them down, completely. Even if we never get our settlement, we will not stop until they close their operations entirely.

    Nov 17, 2015
  • Hilda R.

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    Office staff promptly returned my calls, movers were very nice and wanted to know what more they could do. We put signs up in the rooms where furniture should go. Movers acted appreciative of that information. My granddaughter was with me at the time and they also commented on the fact that we kept her out of their way...Perhaps people would appreciated knowing about the signs (my neighbor gave me that hint), and the safety issues of children. Nice young men. It was a hot day and they worked hard. Thanks so much. Although I don't plan on moving again any time soon, I will highly recommend them to friends.

    Sep 13, 2015

About this pro

Why choose National Relocation Van Lines as your moving company? The following are the reasons: * Long-distance moving expertise If you're moving from state to state or cross country, you'll want a mover who brings experience to the table. With 15 years of transporting our customers' items carefully across the nation, you can be sure national relocation solutions is the right moving company for your long-distance needs. Our friendly moving experts can prepare you on what you'll need to do to get ready for your long-distance move. Don't trust a cross-country move to just any moving company. * Full-service moving, packing, setup and storage We know that with a move on the horizon, you have a lot to prepare for. That's why we offer a full range of moving services that can be customized to your needs. Let us take care of packing your items before we load them into our moving trucks. Upon arriving at your destination, we can also help unpack and set up. We also provide storage services if you're not quite ready to move everything into your new place at once. If convenience is an important element to your moving process, you'll love our solution-driven packing packages, offering services like electronics disassemble and set up as well.

Location

Hallandale, FL 33009
Coverage Area for National Relocation Van Lines is about 15+ miles of Hallandale, FL.