United Royal Van Lines
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Scheduling
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Introduction: United Royal Van Lines the name speaks for itself. If you are looking to move, we are the company you need. Our company specializes in long-distance and local moves of all sizes, whether they are as small as a studio or as big as an office building. Our company name is well known and respected throughout the United States, as our teams of professional movers work in all states and cities. We have over 20 years of combined experience.
Our company provides you with the following:
* Professional and uniformed movers with years of experience behind their back
* Full packing and unpacking services
* Licensed as well as insured and bonded services
* Well-managed and courteous staff
* No hidden fees or random charges along the way
* Guaranteed pickup times and delivery time frames
* Respectful of your communities rules and regulations
Overview
Hired 2 times
License verified
25 employees
24 years in business
Payment methods
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Featured Projects
10 photos
Reviews
Good 4.2
10 reviews
5
80%
4
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1
20%
Denise H.
Jul 5, 2014
Lies lies lies. Still have no furniture delivery plan that I can believe in. First 7/2 nope. Arthur called and told me United Royal dispatch had arranged with my storage provider to be there this am 7/5 between 9-10. Received call from my storage provider at 10AM looking for United Royal as the dispatch office was not responding. Finally, received msg from storage provider that dispatch had called them at 11 (not me) advising they would pick-up on 7/7. A call to them at 9 would have been common courtesy. Arthur pleads ignorance and out of his hands cannot tell me why it changed. He was supposed to call me back. That was an hour ago and if he does what am I supposed to believe at this point. Bottom line Arthur will tell you anything to get his commission. Held hostage in an empty house since Tues.
Benjamin T.
May 28, 2015
All these reviews are fake.
Candace B.
Jun 2, 2015
Very disorganized. While moving coordinator "todd" was quite helpful in getting everything set up, everything else has been a disaster. I was told I would get a call 24 hours in advance of the pickup. I did not get a call until I called and complained that I did not know if they were coming the next day. Finally, they did call and the next day they showed up but only called 30 mins before they arrived (it was supposed to be 1 hour). The movers charged me per stair they had to climb which I was told was not an issue nor that i would get charged. Further, they charged me for tape, which again, I was not told I would get charged. The estimate vs. what I had to pay was a substantial difference. However, I did appreciate how quickly they moved it out and the actual movers were very nice. NEXT, I was told my delivery would arrive on June 1st. When I never got a call, I tried calling every phone number available and no one could tell me anything about my belongings. They only directed me to a website that would get back to me "in one business day." THEN, when the website decided to email me back it said that I would get my belongings in up to 21 days when the moving coordinator said it would be within one to two DAYS. It has been an extremely unprofessional experience. I would NEVER go with this company again. I gave it two stars only because the movers were great.
Premkumar K.
Jun 19, 2015
To start with , pickup was on time (28th May 2015) and quick. One of the guys who were involved in the move was rude and careless in handling things.Tore the mattress sover we bought. Threw around things. Luckily none of our items were fragile.
After the pickup, i received a mail with the Job number and link to track the shipment. Believe me or not. The status has not changed since 3 weeks. It just says : your package is booked and contact Customer service"
While pickup itself , i mentioned the drop date as between 10 and 13th June 2015. They were so generous to give me 1 month free storage. Later i discovered the fact that storage would be inside the truck itself.
Coming to Customer Service - The worst i have ever seen.
I called on 8th June to inform my drop-off date would be 13th June. The customer service agent picks up immediately and says i would get back a call with an ETA when i can get my items. I never got a call back.
Later , I have been trying to reach the customer service executive for 3 days for followup. It always went for voice mail all the times in a day. They dont pick your calls by seeing your number i guess. Best of that is you wont be able to leave a voice mail , because their voice mail box is full.
With great difficulty , i reached the customer service after 3 days , just to get an answer that there will be no ETA. Always get the same reply - Driver would call 24 hours before he reaches my place. Well it has not happened.
After a week , after great difficuly and multiple tries and harsh mails(no reply there as well) ,reached an agent just to get an answer that 5 days (20th June) is ETA. I had asked for update on 18th and no reply for email or phone call.
The agreement says you will be given verbal information on your package.ITS FAKE. I understood , why they mentioned verbal because , they are sure , they will not be able to deliver on time. And no information will be given.
I am still waiting for my package, lying down on the floor in my new home. Never ever go for this company.
Sayed I.
Jun 23, 2015
((Professional SCAM))
Professional rip-off, horrible service, significant delay, damaged stuff, and unethical and bad treatment. Worst moving experience I ever had. Would rank this company in negative if available.
I recently used this company to ship my household from FL to MI. I ended up overcharged $2400, the shipment arrived after significant delay, and most of my furniture and household were broken or damaged. Worst customer service. Tried contacting the company by phone, fax, email, and even regular mail to resolve this issue without success.
This company allegedly quoted me much smaller size for my inventory to put me at stress on the pickup day, charge more than in the binding contract, and fix the paperwork to appear I had additional stuff and that a revised estimate was given to me prior to loading the stuff. Further, this company used careless and irresponsible subcontractor, such that my stuff was delivered after a significant delay, most of it broken or damaged.
When shopping for moving services, the moving coordinator in this company was very details-oriented and spent about an hour with me over the phone asking for details about every item I am shipping. This, along with the reasonable quote he gave me, encouraged me to sign a BINDING contract with the company to ship my stiff, which was the worst decision Ive ever made in my life.
The main issues I have with the company is that they did not abide by the binding contract. They started off by deliberately underestimated the price for the volume of goods I was shipping. The moving coordinator even balked when I suggested adding another 100 cubic feet to the estimate, just in case. He repeatedly assured me that the system they use for estimating the inventory size exaggerates the size for my favor, such that I will end up NOT paying any more than the quoted price. The first thing the moving crew did after arrival at my house in the morning of the moving day was to check my inventory to make sure it is the same as in the contract and had me sign the order to start loading the truck (with the same price in the binding estimate). I was, therefore, shocked to learn, after most of my goods were loaded on the somewhat undersized truck that arrived (by the way, not the fancy truck pictured in the company website, rather a small rented truck), that my goods would not fit and that, indeed, I would be charged an additional $2,400. This was told to me AFTER the workers had loaded most of the goods onto the truck, albeit in a rather haphazard manner. I was told that I had two options, one of which was that the movers would unload my goods and leave them on the ground, or that I could sign a revised estimate (in which they state that it was given to me BEFORE they start loading the truck) due to additional goods I had, which is not true. I was, therefore, obligated to sign or I would have been left helpless with all my furniture on the ground before me and no one from the company customer service is answering my phone calls. As a matter of fact, several items from my inventory were removed since I had donated them prior to moving. Furthermore, when my goods (worth of $10,000) were finally delivered, after a significant delay, the subcontractor the company used was extremely careless and irresponsible, that most of my goods were damaged or lost as reported in the delivery form. Add to all this, the damages the crew caused in my house and the significant delivery delay (during which, I tried endlessly contacting the company to figure out about the status of my shipment without success) that caused me to buy new stuff waiting for my shipment to arrive.
I regret using this company for my moving. I would had better sold my stuff instead of having it broken in addition to the expensive moving cost and extra charges by this company!
Credentials
License
License Type: Mover (DOT) (FL)