FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is based on the work needed, with no hidden fees. Estimates are free if the job is approved. I occasionally offer discounts for complete system installations or preventive maintenance packages.
- What is your typical process for working with a new customer?
I start with an on-site evaluation to assess the system or installation needs. I provide a detailed written estimate, explain the options available, and once approved, schedule the work promptly. I maintain communication throughout to ensure the customer is fully informed.
- What education and/or training do you have that relates to your work?
I completed HVAC certification programs and hold EPA certification to handle refrigerants safely. I also stay updated on the latest technology and energy efficiency standards through continuous training.