FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Free visual inspection No hidden fees-everything is outlined in writing We provide detailed estimates for insurance claims 24/7 Emergency Response Discounts may be available for seniors, veterans, and multi-service projects
- What is your typical process for working with a new customer?
1.Initial Call(24\7 Response) - We gather basic information and schedule immediate inspection if needed. 2.Onsite Inspection-we perform a detailed assessment using moisture meters and thermal imagining to identify hidden damage. 3.Clear written Estimate -you receive a detailed scope of work outlining exactly what needs to be done. 4.Containment and protection -we protect floors, furniture, and unaffected areas 5.Mitigation and Remediation -Water extraction, drying ,mold remediation, HEPPA air filtration, and antimicrobial treatment as required.
- What education and/or training do you have that relates to your work?
Masterpros is a Florida-licensed mold remediation company (License #MRSR 4969). We are certified and trained in water damage restoration, mold remediation, fire damage restoration, and biohazard cleanup procedures. Our team follows industry standards for containment, HEPA air filtration, antimicrobial treatment, structural drying, and proper documentation for insurance claims. We use professional-grade equipment including commercial dehumidifiers, air scrubbers, moisture meters, and thermal imaging technology. With over 10 years of hands-on experience in property damage restoration, we understand how to properly assess moisture, prevent cross-contamination, and restore properties safely and efficiently. We stay updated on industry best practices to ensure our clients in Broward and Miami-Dade County receive professional, compliant, and high-quality service.