FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive with no hidden fees. We offer flat rates based on the size and type of job, and we provide free estimates upfront. Discounts are available for seniors, military, and repeat customers. Dump fees or long-distance travel may affect final pricing, but we always discuss that before the job begins.
- What is your typical process for working with a new customer?
We start with a quick conversation to understand your needs — whether it’s junk removal or a local move. Once we know the details, we provide a free estimate. If everything sounds good, we schedule a convenient time, show up on time, complete the job efficiently, and make sure you're fully satisfied before we leave. Clear communication and professionalism are our priorities from start to finish.
- What education and/or training do you have that relates to your work?
With over 10 years of experience in logistics, moving, and customer service, I’ve developed the skills to handle items safely, efficiently, and professionally. I’ve also completed hands-on training in proper lifting techniques, load securing, and route planning to ensure smooth, damage-free service every time.