Two Computer Guys
Two Computer Guys

Two Computer Guys

Offers remote services
Discounts available
Offers remote services
Discounts available
contact for price

Sorry this pro can’t do your job, but we know other pros who can.
Introduction: Friendly, competent and affordable service at your convenience, whether corporate or personal setting. Over 20 years experience comes to you, on your schedule, with honest, easy-to-understand explanations and instructions. Our goal is to make your life easier, contact us when you need a little help. Unlike other “squads” we charge hourly, minimum one hour. That means we can tackle all your issues at once without racking up your bill. $75/hr for personal, $100/hr for small business and corporate. $50 surcharge for same day emergency. Appointments must be made at least 24 hours in advance or the emergency fee may apply. Longer distances may incur a travel fee. If we are ever completely unable to help with your issues, there is no charge—period. Hardware and software upgrades. Data recovery and transfers made easy. Consultations and expert advice before you buy your next device. Printers, scanners, routers and modems—and any other modern or ancient peripherals—set, connected, and installed. One-on-one training is offered at a discount if you book a minimum of 5 hours. We CANNOT repair physical damage from DROPPED devices of any kind—we can attempt to recover, transfer, or assess, but not repair. We are sorry, but we DO NOT repair cracked screens on phones, tablets, or touch screens of ANY kind. I’m available for instruction, updating, or even downgrading mobile devices but the physical repairs are not something we’re set up for at this time.
Overview

Hired 31 times

Background checked

1 employee

24 years in business

Payment methods

Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Zelle

Social media

Facebook

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Featured Projects

16 photos

  • SSD Upgrade for 2011 iMac

    Computer Repair

  • Gaming Laptop Battery Replacement

    Computer Repair

Specialties
Computer type

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Computer issue

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Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Great 4.8

30 reviews

5
90%
4
4%
3
3%
2
0%
1
3%

Read reviews that mention:


pro avatar
Elizabeth F.
Nov 8, 2019
·

Hired on Thumbtack

Hired on Thumbtack

Very helpful and friendly. Came out to fix my computer. Turned out computer was beyond repair but I wasn’t charged for the time. Appreciate it!

Details: PC • Laptop • Computer not turning on • My home, venue, etc. • At the pro’s location

Two Computer Guys's reply
I’m sorry I couldn’t fix the problem, but hopefully my advice can help you in the future. Keep me in mind if I can be of any further help!
Computer Repair
pro avatar
Leonna M.
Mar 16, 2021
·

Hired on Thumbtack

Hired on Thumbtack

Very nice, responded quickly and offered to help me over the phone if my computer became an issue again. Definitely will come back if I need anymore technical help!

Details: PC • Laptop • Virus or malware • My home, venue, etc. • At the pro’s location

Computer Repair
pro avatar
Barry B.
Sep 17, 2021
·

Hired on Thumbtack

Hired on Thumbtack

Rob was exceptional. Not only did he take the time to explain what we needed to do today to an IT novice like myself, he also laid out a plan going forward to keep me & my recruiting business ahead of the technology power curve. Outstanding individual I highly recommend!

Details: Mac (Apple) • Desktop • Slow computer performance • My home, venue, etc.

Computer Repair
pro avatar
Karen S.
Mar 9, 2020
·

Hired on Thumbtack

Hired on Thumbtack

As I am technology challenged, I hired Rob to set up my new computer and transfer data from my old one. (PC Laptops using Office) He was fast, efficient, reasonably priced, and, best of all, tutored me as he worked. I appreciated his patience as he had to go over some details more than once. I will definitely hire him again and encourage others to give Two Computer Guys a try.

Details: PC • Laptop • Slow computer performance • My home, venue, etc.

Two Computer Guys's reply
It was a pleasure working with you. Happy to help—patiently explaining in plain English as we go is our specialty. Thank you for the opportunity!
Computer Repair
pro avatar
Kelley S.
Mar 8, 2020
·

Hired on Thumbtack

Hired on Thumbtack

I am glad I contacted Rob to assist us with our computer issues. The reviews were spot on about his service. Would hire him again.

Details: PC • Desktop • Clicking or grinding noise from hard drive • My home, venue, etc.

Two Computer Guys's reply
Glad to hear it! Let me know if there’s anything else I can do to help.
Computer Repair
Credentials
Background Check

Robert Burr

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    I charge by the hour ($75) instead of by the issue like some other Squads out there, and I tend to be rather efficient. I do this as a benefit to the client, as it ends up being much cheaper in almost every case. Multiple issues are often handled within in the first hour. I am also in the habit of handing out a steep discount when it comes to buying my time in advance. For instance, if you are certain you're going to need lots of lessons on the computer, I typically offer 25% off for five hours in advance.

  • How did you get started doing this type of work?

    I started at 13, more or less, when friends’ parents would offer to feed me if I would “fix” their PCs—but I grew up around computers and I learned to understand how they work intrinsically. By 15 I figured that maybe folks would pay with actual money.

  • What types of customers have you worked with?

    I have handled everything from homemakers who need introductions to computing, to businesses who need large scale implementation of workstations set up, and just about everything in between.

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