- What should the customer know about your pricing (e.g., discounts, fees)?
I charge by the hour ($75) instead of by the issue like some other Squads out there, and I tend to be rather efficient. I do this as a benefit to the client, as it ends up being much cheaper in almost every case. Multiple issues are often handled within in the first hour. I am also in the habit of handing out a steep discount when it comes to buying my time in advance. For instance, if you are certain you're going to need lots of lessons on the computer, I typically offer 25% off for five hours in advance.
- How did you get started doing this type of work?
I started at 13, more or less, when friends’ parents would offer to feed me if I would “fix” their PCs—but I grew up around computers and I learned to understand how they work intrinsically. By 15 I figured that maybe folks would pay with actual money.
- What types of customers have you worked with?
I have handled everything from homemakers who need introductions to computing, to businesses who need large scale implementation of workstations set up, and just about everything in between.