FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Travel fees may apply depending on location. We do travel up to central Florida for an extra fee. All our packages are VIP all inclusive premium packages. We do not change the price just because you don’t want something that’s already included for free in the package. You are able to add additional hours for a fee. Our flyers are already discounted rates. We do provide discounts for schools, community, churches and corporate events. Additional service fees are charged for credit card and Klarna payments, deposits are $50 for all packages. Final payment IN FULL is due the day prior to your event.
- What is your typical process for working with a new customer?
Asking what they are looking for, going over prices to match their hours and needs, offering extra services that may add a better experience for their guest, sending a proposal, invoice and contract before taking customer a deposit, offering our multiple payment options and then going over any custom details and making sure it’s finalized a week prior to their event. Going over setup and break down time, and going over all details again the week before the event incase there are any changes.
- What education and/or training do you have that relates to your work?
Customer relations, customer service. Management, event coordinator.