FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Junk 904, we keep pricing simple, transparent, and fair. We base our pricing on the volume of items, labor required, and disposal costs, so customers only pay for what is actually being removed — no hidden fees or surprise charges. We always provide upfront estimates before starting any job, and we confirm everything with the customer before we begin. If items can be donated or recycled, we do our best to reduce landfill fees where possible, which can sometimes lower the overall cost. Because we care about accessibility, we also try to work with customers whenever possible on fair pricing for larger cleanouts or repeat clients. Our goal is to make responsible junk removal affordable. Current discount: You and your friend get $50 off if your friend books with us!
- What is your typical process for working with a new customer?
We try to make the process simple and stress-free. Customers can send photos or describe the items they need removed, and we provide an upfront estimate whenever possible. Once scheduled, we arrive on time, confirm everything before starting, and carefully remove the items while respecting the home or property. After pickup, we sort through materials to identify what can be donated, recycled, or responsibly disposed of. We also clean up the area before leaving so customers feel relieved and refreshed when the job is complete.
- What education and/or training do you have that relates to your work?
Our background is heavily rooted in operations, customer service, organization, and logistics. We’ve spent years managing teams, coordinating projects, solving problems quickly, and creating systems that keep work efficient and professional. We’ve also spent time researching responsible disposal methods, recycling practices, and ways to reduce environmental impact. We’re constantly learning and improving because our goal is to build a company that is both dependable and environmentally conscious.