FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At SK STOKES LLC, we believe in fair, transparent pricing based on the scope and complexity of each project. Every job is different, so pricing is determined by factors such as materials, measurements, accessibility, labor time, and the level of repair or installation required. For services like window glass replacement, screen repair, carpentry, painting, and general handyman work, we typically need to see the project in person or receive photos and measurements in order to provide an accurate quote. This ensures you receive the most precise pricing possible without unexpected costs later. Our goal is to provide high-quality workmanship at a fair rate. We focus on doing the job correctly, using quality materials, and delivering results that last — not cutting corners.
- What is your typical process for working with a new customer?
At SK STOKES LLC, we aim to make the process simple, clear, and stress-free from the first message to project completion. 1. Initial Contact When a client reaches out through Thumbtack, we respond promptly to learn more about the project. We may ask a few questions or request photos to better understand the scope of work. 2. Project Review / Estimate Depending on the job, we may be able to provide a rough estimate based on photos and details. For more accurate pricing—especially for services like glass replacement, carpentry, or repairs—we may schedule a quick visit to take measurements and evaluate the work. 3. Scheduling the Work Once the scope and pricing are confirmed, we schedule a convenient time to complete the project. 4. Professional Service We arrive on time, complete the work with attention to detail, and keep the workspace clean and organized. 5. Final Walkthrough Before finishing, we make sure the work meets your expectations and answer any questions you may have. Our goal is to provide reliable communication, quality workmanship, and a smooth experience from start to finish.
- What education and/or training do you have that relates to your work?
I have over 20 years of experience working in the construction industry, performing a wide range of residential repair and improvement services. Throughout my career, I’ve developed strong hands-on experience in window and door repairs, glass replacement, tile installation, flooring, carpentry, and general home repairs. My background in construction has given me a solid understanding of how different parts of a home are built and maintained, which allows me to properly diagnose problems and provide long-lasting solutions rather than temporary fixes. I take pride in delivering quality workmanship, paying attention to detail, and making sure every project is completed professionally. Whether it’s repairing a window, installing new flooring, fixing trim and carpentry, or handling general handyman work, my goal is always to provide dependable service and results that homeowners can trust.