FAQs
- What types of customers have you worked with?
The most common jobs we have seen as of late are attacks of "rogue anti-virus" programs. These are the programs that get into a computer and then give lots of alerts or warning messages about the computer being infected with viruses that are not actually there. They then state to clear these errors up you need a full version of their software which you must purchase online with your credit card. Once the transaction is done a software will download but it will be only a temporary solution as it returns in a few weeks asking for more money. Worse yet, some unknown person now has your credit card information to do whatever they wish with. We recommend calling our office as soon as you see any signs of this kind of attack on your computer. We will remove all traces of the bad software of a flat rate usually of $85 - $120 per computer depending on how bad it is.
- What advice would you give a customer looking to hire a provider in your area of work?
Call the service provider and see how quickly they answer or call you back. Ask if you are speaking to a call center from another state or to a local office. Describe your issue to them and see if they are willing to give you an over the phone price quote. If they are not able to ask what is the flat rate for coming onsite to diagnose the problem. Ask about their experience in the corporate or military environment compared to the residential market.(believe me there is a great difference) Do they sound sincere and willing to meet you at your convenience? How long have they been working in this local area as a business? Do they have any references?