FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in complete transparency when it comes to your holiday display. Our pricing is all-inclusive, covering the professional design, high-quality commercial-grade lights, custom installation, mid-season maintenance, and the post-holiday removal and storage. Because every home and vision is unique, we provide a custom quote based on your specific roofline and landscaping needs. To save you time, we offer virtual quotes—simply send us a few photos of your home, and we’ll provide an accurate estimate. Of course, we are always happy to schedule a complimentary onsite consultation if you prefer a personal walkthrough.
- What is your typical process for working with a new customer?
Our goal is to make your holiday season as bright and stress-free as possible. Our process is simple: 1. Request a Quote: Reach out via our website or send us a few photos of your home for a quick virtual estimate. 2. Design & Planning: Once you approve your quote, we’ll finalize the design to ensure every detail matches your vision. 3. Professional Installation: Our team handles everything—from custom-cutting the lights to fit your home perfectly, to the installation itself. 4. Maintenance & Removal: We keep an eye on your display throughout the season, and once the holidays are over, we return to take everything down and store it safely for you until next year.
- What education and/or training do you have that relates to your work?
Safety is our top priority. Our team undergoes rigorous training on electrical safety, proper ladder handling, and roof-safety protocols to ensure every installation is completed securely and correctly. We stay up-to-date with the latest industry standards for commercial-grade lighting and installation techniques. By combining technical knowledge with years of hands-on experience, we provide a service that is not only beautiful but also built to last throughout the season.