FAQs
- What is your typical process for working with a new customer?
Initial Inquiry: The process begins when the customer reaches out via phone, email, or a website form. During this step, we gather basic information about their needs. Needs Assessment: We ask specific questions to understand the customer’s requirements, such as the type of cleaning needed (e.g., deep cleaning, regular maintenance), the size of the space, and any special requests. Site Visit : For larger or more complex jobs, we may schedule a walk-through of the space. This allows us to assess the environment, discuss specific tasks, and provide a more accurate quote. Custom Quote: Based on the assessment, we provide a detailed quote outlining the services offered, pricing, and any additional fees. This quote is often sent via text or email for transparency. Service Agreement: Once the customer agrees to the quote, we may provide a service agreement outlining terms and conditions, cancellation policies, and payment methods. Scheduling: We coordinate with the customer to schedule a convenient date and time for the cleaning service. Preparation: Before the scheduled date, we confirm the appointment and any specific instructions or needs from the customer. Cleaning Day: Our team arrives on time, fully equipped with the necessary tools and products. We perform the agreed-upon services and ensure that the customer’s expectations are met. Post-Cleaning Follow-Up: After the service, we often follow up to ensure the customer is satisfied with the results and to address any concerns they may have. Feedback and Future Scheduling: We encourage feedback and discuss options for future cleaning schedules, whether it’s a one-time service or ongoing maintenance.
- How did you get started doing this type of work?
Recognizing a demand for cleaning services in their community, often seeing that busy families or professionals struggle to keep up with household chores.
- What types of customers have you worked with?
Busy Professionals: Individuals or couples with demanding jobs who need help maintaining a clean home due to their tight schedules. Families: Households with children and pets often seek cleaning services to manage the mess and maintain a healthy living environment. Elderly Individuals: Seniors who may have difficulty performing physical tasks may hire cleaners for regular maintenance or deep cleaning. New Parents: New parents often appreciate cleaning help as they adjust to the demands of caring for a newborn. Homeowners Preparing to Sell: Sellers may want their homes professionally cleaned to enhance appeal to potential buyers. Individuals Moving In or Out: People relocating often require move-in or move-out cleaning services to ensure their new or former homes are in pristine condition. Health-Conscious Individuals: Customers with allergies or sensitivities may seek specialized cleaning services that use eco-friendly or hypoallergenic products. Vacation Rental Owners: Owners of short-term rentals often hire cleaning services to prepare the property between guest stays. Individuals with Disabilities: Those with physical limitations may rely on professional cleaners for regular upkeep of their homes. Busy Retirees: Retired individuals who wish to enjoy their free time may hire cleaners to manage household chores.