FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is designed to reflect the quality and care that goes into every project. Here are a few important things to know: 1. Transparent Pricing: We provide clear, detailed quotes upfront, with no hidden fees. You’ll know exactly what you’re paying for, including labor, materials, and any additional costs related to the project. 2. Competitive Rates: We strive to offer competitive pricing without compromising on the quality of our work. Our rates are based on the complexity, size, and scope of your project. 3. Custom Quotes: Every project is unique, so we tailor our pricing to fit your specific needs. Whether you’re looking for a small bathroom remodel or a full tile renovation, we work with your budget to deliver the best results. 4. Discounts & Special Offers: We occasionally offer discounts on certain services or for repeat customers. Be sure to ask about any promotions or special deals we may have available at the time of your project. 5. Additional Fees: While we aim to avoid unexpected costs, sometimes unforeseen issues arise during a project (e.g., structural problems). If this happens, we’ll discuss any additional fees with you before proceeding, so there are no surprises. Our goal is to ensure you’re comfortable and informed about every aspect of your project, including the pricing. Feel free to reach out if you have any questions or need a custom quote!
- What is your typical process for working with a new customer?
Thank you for your interest! Our process for working with new customers is straightforward and focused on ensuring clear communication and high-quality results. Here’s a quick overview: 1. Initial Consultation: We start with an in-depth consultation to understand your vision, needs, and preferences. This can be done in person or over the phone. During this stage, we discuss project scope, materials, and timelines. 2. Detailed Quote & Proposal: After gathering the necessary information, we provide a detailed quote and project proposal. This includes the estimated cost, timeframe, and a breakdown of the work to be done. We make sure all your questions are answered before moving forward. 3. Design & Planning: For more complex projects, we assist with design planning, selecting tiles, colors, and layouts. We ensure you’re completely satisfied with the design plan before beginning any work. 4. Execution: Our team begins work at the scheduled time, keeping you updated throughout the process. We prioritize quality and efficiency, with careful attention to detail to ensure the final result matches your expectations. 5. Final Walkthrough: Once the work is complete, we conduct a final walkthrough with you to make sure everything meets your satisfaction. Any minor adjustments needed will be addressed right away. 6. Follow-Up: Even after the project is finished, we’re available for any questions or maintenance needs. We value building lasting relationships with our clients. We take pride in delivering high-quality craftsmanship and excellent customer service at every step. Feel free to reach out if you have any further questions!