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- What should the customer know about your pricing (e.g., discounts, fees)?
Any process submitted along with a service quote is mostly an estimate going by the description of the problem submitted by the customer. These prices may be higher or lower after a more in depth understanding of the problem.
- What is your typical process for working with a new customer?
In the ideal situation we will have all the information required to troubleshoot a problem accurately and this is usually achieved by Skype chats , since it is a more in depth approach and we are able to use many visual aids to help the customer describe everything that is happening.
- What education and/or training do you have that relates to your work?
We have experienced professionals with credentials that include Systems Engineering, hardware certifications, network administration, Enterprise level I.T. troubleshooting and more. However our main professional asset is a strict "No Attitude" Customer Service approach, were we are all on the same page and on the same level of service. Treating our customers with courtesy and respect as well as communicating on a non-technical terms environment for a better understanding of what the services requested will accomplish and why they are needed.