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Discovery Cyber Forensics & Security

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Topic areas
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About
Because of our ability to rapidly respond, always be on time, and provide personal customer service Meeting new people and being able to help in a positive way when there is a computer crisis or an emergency.
Overview

Hired 7 times

3 employees

21 years in business

Business hours

This pro hasn't listed their business hours.

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Services offered
Topic areas

Understanding pc

Understanding mac

Spreadsheets

Word processing

Work location

I travel to my customers

Projects and media
Projects and media
Reviews
Exceptional 5.0

8 reviews

5

100%

4

0%

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Read reviews that mention:


pro avatar
Janet p.

Sep 29, 2015

Hired on Thumbtack

Chris is not only professional, thorough and knowledgeable, he is beyond service oriented. My MacBook Pro was misdiagnosed at Apple. The only correct advise given to me was to find someone able to backup my files and then return to Apple to delete & reinstall software. This is where Chris comes in. I found Chris' services through Thumbtack (google search). I told him the issues I was having along with the Dx Apple provided to me. He explained the process, possible hiccups, estimate of cost and resolution all on our first conversation. Loved there were no surprises! I agreed to have him access the problem. To my surprise, the issue was no where near Apples Dx. He walked me through the process every step of the way always communicating through various methods. Never slacking! Very hard to find that kind of service in Miami. Conclusion-not only did Chris correctly Dx and repair my Mac, he took it up a notch & personally delivered it to Apple to reinstall the software and delivered to me afterwards. In a hectic lifestyle like mine this service is priceless! Chris is the real thing and I highly recommend him. If there were only more stars rating my overall experience.
Data Recovery Service
pro avatar
Serena S.

Nov 1, 2015

Hired on Thumbtack

I was not able to repair my laptop but I am giving Chris 5 stars because he called me right away, he was friendly, attentive and very knowledgable. He could have done an expensive repair, but he was honest. Instead Chris gave me a suggestion to fix the problem without spending a lot of money. I would recommend Chris to anyone in need of a computer repair.
Computer Repair
pro avatar
Randall L.

Apr 1, 2015

My computer was operating at a snail's pace. Chris did a quick onsite evaluation and identified several issues, some of which he was able to fix on the spot. He then took my computer to his lab and ran a 24 hour diagnostic evaluation that enabled him to put a final fix on the computer, which is now operating very fast. His service was excellent; he has a great "bedside manner", and I could not have been happier. If I have another problem, he will be the first one I call. Randall Litten
Discovery Cyber Forensics & Security's reply
Thanks so much for the nice review Randall - I really appreciate it!
pro avatar
Dominic L.

Apr 1, 2015

I've used Chris Faiella for various jobs all with favorable outcomes. One tough job in particular was when my daughter's hard drive crashed and she couldn't access her data. Since she is a college student it was very important to be able to access her files. Chris ran a diagnostic on the laptop with the amazing software that he has at his disposal and within 24 hours was able to recover all her data. He also discovered and cleaned up viruses and trojans which our antivirus software missed. And he advised us on what to do to prevent such problems in the future. His service is prompt, professional and very thorough. Plus, he has a great "bedside manner", which is unusual for a computer geek. I highly recommend Chris Faiella. Dominic Lamberti, Padgett Business Services
Discovery Cyber Forensics & Security's reply
Thank you very much Dominic!
pro avatar
Eric C.

Apr 4, 2015

Christopher Faiella's work maintining my computer hardware has saved me hundreds of dollars in equipment upgrades! With all of the security threats I read about, I recommend everyone needs to have Chris evaluate their firm's equipment and security systems.

FAQs

  • What education and/or training do you have that relates to your work?

    Yes. Each one of our certifications require between 20 and 40 hours of continuing education in order to renew them, which is actually a blessing, because of how fast technology changes.

  • What types of customers have you worked with?

    The most common calls we get are for Virus removal.

  • Describe a recent project you are fond of. How long did it take?

    Helping a woman whose mother recently passed away recover cherished family photos that were on her crashed and non functioning computer.

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